• Subject matter expert on Cyber Recovery solutions within the consulting practice, including managing large customer engagements, delivering technical Cyber Recovery workshops to customers, and interpreting/managing complex Statements of Work (SOWs)• Participate and contribute to Cyber Recovery solution proposal development and provide presales and business development support to sales• Lead Cyber Recovery solution consultancy and design, from understanding and validating customer requirements, until delivery deployment, according to project goals and objectives• Oversaw Cyber Recovery solutions at all stages of the lifecycle from initial requirement gathering/validation, through to solution design and delivery• Performed assessments of client CR program maturity (people/process/technology) and make recommendations for future state, including developing Cyber Recovery strategies, plans and tests• Ability to articulate complex concepts, build consensus and deliver high quality work products

An IBM customer focused partnership to provide feedback and direction in the development of products in the IBM storage portfolio.

• Responsible for a petabyte-scale multivendor storage environment including SAN products from Brocade, Dell EMC, IBM, and other vendors acquired through acquisition• Improved performance and reduced OpEx by migrating to all-flash storage arrays• Architected and implemented disaster recovery enhancements including PowerHA for IBMi using IBM DS8000 Global Mirror and Dell EMC RecoverPoint• Improved reliability and manageability for data protection by standardizing on the integrated technologies of Dell EMC’s Data Protection Suite (NetWorker, Avamar, Data Domain, and Data Protection Advisor)• Proactively monitor storage and data protection infrastructure using IBM Spectrum Control, Brocade Network Advisor, and Dell EMC Data Protection Advisor• Supported a large VMware vSphere 5.x/6.x virtual environment for servers and desktops• Created architectural and design documentation

• Modernized an aging storage infrastructure by consolidating several older storage subsystems onto an IBM DS8700• Designed and implemented a file based storage solution using NetApp’s V3220 V-Series Storage Gateway• Leveraged new storage technologies like IBM’s Easy Tier to improve performance and reduce costs• Utilized performance data provided by IBM Tivoli Storage Productivity Center (TPC) to improve performance and troubleshoot issues• Architected and implemented a tape elimination solution using Tivoli Storage Manager (TSM) client/server deduplication and node replication• Installed, configured, and maintained corporate data protection systems including Tivoli Storage Manager (TSM) 6.x• Supported a large VMware vSphere 4.x/5.x virtual environment for servers and desktops• Created technical and procedural documentation

• Designed and implemented a storage virtualization and an asynchronous replication solution using IBM’s SAN Volume Controller (SVC)• Installed, configured, and maintained corporate data protection systems including Symantec/Veritas NetBackup (5.x/6.x), Tivoli Storage Manager (TSM) 5.x and CA ARCserve Backup 11.x• Administered a mission critical Solaris 9 and 10 server environment that is responsible for all IRS and banking partner communications• Supported a variety of server technologies including Apache, NFS, NIS, Samba, Sun Cluster, and VMware• Served in a secondary support capacity for a Microsoft Active Directory and other Microsoft technologies including Exchange Server, IIS, Operations Manager (MOM/SCOM), SharePoint (MOSS), SQL Server, and Systems Management Server (SMS)• Utilized UNIX shell scripting to automate tasks• Responded to and supported internal and external audits including Sarbanes-Oxley

• Provided 2nd and 3rd level support for customer inquiries, incidents, and requests using Remedy• Performed file restores from archive using Veritas NetBackup (4.x/5.x) and Tivoli Storage Manager (4.x/5.x)• Created and maintained user accounts for 12,000 users in the following environments: Active Directory / Exchange, HP-UX, RedHat Linux, Mainframe (ACF2 and TopSecret), Oracle, Oracle Financials, SecurID, and Remedy• Utilized scripting (VB and SQL) to automate tasks• Created and maintained complex file structures and their permissions• Created and maintained network print queues in the following environments: Windows, UNIX, and Mainframe• Installed, configured, and maintained the Courion identity management servers• Supported access to the corporate intranet using RAS, VPN, and RSA SecurID

• Created and maintained domain user accounts for 80+ users• Created workstation builds and imaged systems using Symantec Ghost• Supported EDI services and the Expedite line of software for the DOS, Windows, UNIX, AS400, MVS, and CICS operating environments• Supported dial-up connectivity using the asynchronous, bisynchronous, and SNA communication protocols• Used the mainframe to support the EDI (ISPF, NETVIEW, and TSO)• Served as team lead and trainer for the Merrill Lynch application team• Created support documentation for the Merrill Lynch application

• Performed basic system administration for Microsoft Windows NT, Novell Netware, Sun Solaris, and Banyan Vines• Supported network connectivity using TCP/IP• Used and supported mainframe applications (INFOMAN, ISPF, NETVIEW, TSO)• Assisted customers to troubleshoot workstation issues