James Mcafee Email & Phone Number

Houston Cityplace Marriott At Springwoods Village

Cleveland, Mississippi

Montgomery, Alabama

• Leading 50+ Housekeeping related associates including two direct report Managers, three Supervisors, Inspectors, Houseman, and Public Space Attendants in a 345 room convention property.• Responsible for managing all housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.• 2018 EcoLab Cleanliness certification

Currently managing 21 ambassadors at the beautiful Montgomery Renaissance Hotel and Spa at the Convention Center. We are a 345 room facility in downtown Montgomery with a Convention Center and Performing Arts Center. I've seen a steady increase in both staff service and arrival experience during my tenure and am enjoying a truly lovely facility and company. Currently ranked #6 out of 92 Renaissance Hotels in the month of June for Arrival Experience and #19 YTD in overall satisfaction.

Hutchinson Island Marriott Resort And Marina

•Managing over 44 employees at the Front Desk, Bell stand, as well as Activities department in 274 room resort property.•Covering General Manager role in absence. Reporting bi-weekly payroll analysis, weekly labor analysis, F&B revenue analysis. Reviewing and signing D-sheets. Signing in-keepers checks for vendor payment. •Ensuring Brand Standards are in place and followed (86.4% 2014 Marriott BSA, 92.3% 2013 Marriott BSA)•Responsible for managing all operations of the Front Office. Interviewing and recruiting new employees and assisting "management in training" candidates. Motivating, and coaching employees; serving as a role model. Developing and maintaining positive working relationships; supporting team to reach common goals; listening and responding appropriately to the concerns of employees. •Completing departmental safety training and certifications. •Anticipating and addressing guests` service needs. Recognizing opportunities to up-sell the guest and reccomend enhancements to create a better Marriott experience or event. •Promoting awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Process requests for redeeming Marriott Rewards points.•Perform all Front Office Reports daily, weekly and monthly (No show, Vending, Adjustment log, Marriott e-Bonus, MRWD Error Correction, F/D Inventory, Payroll Accrual, Labor, Givex - List of Transactions.•Preparing Front Desk, Bellman, Tram, Security schedules.•Arrival Tracking, GSS, Customer Care Issues, D-Sheet, Flash RRA and Web Base reports, MPOR, O-Stats...etc.)•Follow up with guest regarding satisfaction with guest-related issues. . Ensure adherence new ideas to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Hutchinson Island Marriott Resort And Marina

Supported Front Office Manager with managing all aspects of the front office and bellstand.

Hutchinson Island Marriott Resort And Marina

I was sent to Myrtle Beach Marriott to learn about the front desk and front office operations. At Hutchinson Island Marriott I spent a little time in Food and Beverage learning general aspects of that side of the operation. I was sent to Burlington Vermont Hilton to assist the front office in a heavy oversold situation and also assisted in inspecting guest rooms.

Hutchinson Island Marriott Resort And Marina

I managed and scheduled the guest services departments including Bellman, Shuttle Drivers, and Security for the resort. I was sent to Ft. Lauderdale Wyndham to organize their bell staff and shuttle drivers and assist with service training. I was sent to the Hilton Head Marriott when we took over the hotel for staff analysis and to assist with the operations.

Hutchinson Island Marriott Resort

When I started I was hired on the spot at a job fair for my enthusiasm and personality. I immediately knew I wanted to learn all aspects of the resort and happily filled in wherever I was needed the most.