James Mccall Email and Phone Number

Advice and Guidance - offering advice and guidance to all colleagues and managers on company policies and procedures. Ensuring policies are followed correctly and being rational when situations are not so straightforward. Writing and presenting key developments in all policies and procedures to team members and HR Business Partners.Pension Administration - Assisting colleagues and ex-colleagues on defined benefits pension scheme. Being first point of call to external companies with pension transfers, ensuring processes progress within agreed timescale.Payroll Administration - Providing consistent and prompt response to pay related queries, including tax and national insurance calculations, via e-mail and telephony. Answering over 95% of all queries at first point of call. Creating reports enabling trends to be distinguished, allowing preparation going forward. Also, keying various staff changes, from promotions/secondments to resignations and mat leavers, achieving over 90% accuracy within all areas.Customer Service - First point of call for all internal colleagues of all levels. Receive regular feedback highlighting high quality service and ability to complete tasks. Recently received award for receiving most complimentary feedback, which is shown by averaging over 2 per week for previous quarter

Vetting Staff - Analysing new starter application forms, carrying out reference checks and collating contracts. Ensuring starter packs have been received and prepared for start of employment. Achieved 90% accuracy and hit deadlines 90%.Presentations - Regularly created presentations and delivered to both small and large teams regarding changes in the vetting process, ensuring all colleagues are up to date and prepared for changesSoftware - Regular use of software such as Microsoft Excel, Word and Outlook on a daily basis. Having a good understanding of those software's allows data to be analysed, letters to be created and communication to be made with colleagues, which is very important in the office environment. Ability to use Excel functions such as Look Up tables, Data manipulation, IF statements and pivot tables. Constant use of SAP systems, allowing analysis of payroll transactions and data entry

Whilst completing my final year at University I worked part-time at the University hotel, Wivenhoe House Hotel, as bar staff and a restaurant waiter. This involved working within a team in a stressful environmentThere was a huge emphasis on keeping the customers satisfied, which required keeping to a strict time deadline and therefore communication with the team was highly importantWorking in a customer facing role meant high quality communication skills were vital. Also, the University status encouraged Lecturers and academic visitors to dine, this involved the building of rapports with such customers and ensuring they enjoy their meal.

The purpose of an Assistant Warehouse Manager was to organise stock in five warehouses, whilst ensuring collections were collected on time. Logistics - Organising the warehouses, making sure stock is at satisfactory levels and if not, arranging refill's from suppliers. In busy seasons delegating to others was important as it allowed time to work on other areas. In addition to this, distribution of orders required careful management and ensure they were on time. It was important progression was monitored at regular intervals, and therefore involved communication to colleagues of a less authoritative position.

Being a teaching assistant at a Primary school involves teaching of the national curriculum to children aged 4 - 11. This involved every day activities from reading and group maths work. Furthermore, help was given with football training, the spring festival and school outing. Despite finding some of these experiences challenging, I have also found them extremely rewarding - particularly when I have been able to help a child overcome a learning barrier.