James Mccarthy Email & Phone Number

Phoenix, Arizona Area

Site Supervisor for the EAP ProgramWork with local state and federal agencies throughout Maricopa County breaking down data regarding health insurance coverage for consumers. Build partnership with local health affiliates in order to maximize efforts in signing up uninsured consumers. Design training program for team of assisters. Secure locations for events in the effort of maximizing enrollments for affordable care coverage. Hire, train, and lead team of multiple employees on all areas regarding the Affordable Care Act and the Marketplace.• Conduct weekly team meetings and bi-weekly one-on-ones to develop staff and build consistent communication.• Communicate with leadership team regarding enrollment strategies, training, and site management.• Hire, coach, and develop team of employees for future opportunities within the healthcare industry.• Build new partnerships with healthcare providers for the purposes of servicing larger populations of uninsured consumers. • Manage office location as well as mobile enrollment sites in accordance to company budget and compliance guidelines.• Responsible for all staff schedules and shift assignments.

Phoenix, Arizona Area

Work with personnel from 51 Art Institute campuses across the United States and Canada. Support all the campuses with Academic Advisor Team located in Chandler centralized location. Develop communication strategies aiming to unify all campuses in procedures and processes for students and campus. Manage projects intended to improve the student experience, increase student retention, and unify practices. Monitor and create objectives for advising sessions. Main point of contact for all Dean and Presidents for the Art Institutes.• Streamline all communication with the 51 Art Institute locations ensuring consistent practices are in place.• Design and manage the outline of calls and what each Advisor discusses with current students.• Conduct weekly meetings with all Deans and Presidents providing updates, retention data, and future goals for the Art Institute.• Work with Executive Leadership Team creating future goals and processes for all campuses.

Phoenix, Arizona Area

Work with each student in regard to scheduling future courses as well as building out a dependable and predictable financial plan to fund the program. Counsel every student on responsible borrowing and make sure that Academic Years are scheduled in accordance with Federal Borrower Based guidelines. Design proactive approach to student life-cycle that promotes overall awareness and ownership for students in regard to their education.• Train all new employees on efficiency and processes to ensure employee success and student satisfaction.• Consistently led the team with reentry goals and student contact metrics while having the largest active student base for the division.• Led weekly team meetings focusing on process improvement and effective communication.

Phoenix, Arizona Area

Provide peers with guidance and resources to improve performance and enhance the student experience during the admissions process. Coach employees on areas of opportunity by executing on weekly performance measures and goals. Conduct and lead meetings for the team and generate the reports for Associate Director of Admissions detailing performance. Mentor all new Admission Consultants added to the team.• Created tracking sheets designed to improve focus of staff by relating the employee behavior to the outcomes based on trends over time.• Consistently lead team in performance areas of starts, interviews, and percentage of prospects contacted.• Developed and introduced team buddy system allowing for teammates to support their peers in cases of employee absence or conflicting appointments with students.

Created, implemented, and directed customer service contact strategies for a campus of 70,000 students. Worked within Executive Leadership teams aimed to enhance the student experience, achieve higher graduation rates, and boost employee engagement. Fostered a working environment among peers and direct reports based on trust, development, and support. Acted as staffing Director for the Student Services team and responsible for multi-million dollar hiring budget, forecasts, and interview processes.● Conducted weekly one-on-one coaching sessions with each direct report for professional growth and performance improvement. ● Held regular training sessions for all staff designed offering alternative student service approaches. ● Established effective communication streams with various departmental leaders in a fast paced change-management culture where information is vital for success. ● Administered annual and semi-annual performance reviews for managers in a timely manner. ● Spearheaded Student Success Process for Student Services on the Northeast Region. ● Defined performance goals and strategies for 110 to 140 staff members paving a clear path and understanding of job function. ● Initiated hiring standards for the Region that doubled employee retention compared to the company average in the department. ● Introduced coaching method adopted by Director team which offered all staff the opportunity to network with Executive Leadership on a regular basis. ● Participated in local and national charity events demonstrating the ethics and character of the University.

Responsible for coaching a team of 10 Academic Counselors who managed team loads of 400 to 450 students. Assisted Academic Counselors with personal and professional goals. Supported and communicated initiatives and goals designed by Executive Leadership. Accountable for student satisfaction and timely resolution of issues in regard to service provided.● Worked closely with Director team in effort to build consistency and expectations among staff. ● Conducted weekly meeting with staff to provide updates, solutions, and cohesion for the team. ● Aligned variety of reports and system data for Counselors so information made sense and results were identifiable. ● Organized team building events for staff every 3 months intended to foster a creative and collaborative culture. ● Reported weekly performance to Director team and made adjustments to service approach as needed to increase productivity. ● Interviewed all prospective team members as well as groomed current team members so they could advance their career opportunities

Responsible for the daily contact activities for 400-450 students attending classes. Consistently up to date on policies and procedures of the University and communicated this to all students. Worked closely with Finance and Enrollment teams to give timely and accurate information about prospective student records. Scheduled appointments with students regularly in the effort to build rapport and increase the likelihood of program success.● Worked closely with Management to build team strategies and goals for contacting students. ● Evaluated student records and accurately assess credit levels and appropriate programs of study. ● Built schedules according to student needs and timelines requested. ● Participated in several focus groups and strategy meetings for the Region for the purpose of establishing best practices of Academic Counselors● Established and recognized as a top performing employee with the highest retention rates and re-entry rates for the Northeast Region

Newport Beach

● Trained all service staff in regard to computer systems, upselling techniques, timing, job duties, and appropriate rapport building with guests. ● Created several games and competitions for staff designed to boost sales and profits. ● Managed the scheduling of employees for shifts. ● Opened 4 brand new locations; responsible for a successful launch in new locations.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, History

Education record