James Mcclymont

James Mcclymont Email and Phone Number

Customer Ops team manager @ Diligenta - a subsidiary of Tata Consultancy Services
peterborough, united kingdom
James Mcclymont's Location
Glasgow, Scotland, United Kingdom, United Kingdom
James Mcclymont's Contact Details

James Mcclymont work email

James Mcclymont personal email

n/a
About James Mcclymont

I am an enthusiastic, conscientious individual, who thrives on working within a fast paced environment. I am highly focused, motivated by achieving personal goals and excelling work based targets. I enjoy working within a target based environment and aim to not only meet, but exceed customer and client expectation at every opportunity. I believe my previous experience has equipped me with the transferrable skills to continually surpass expectations at every given opportunity.

James Mcclymont's Current Company Details
Diligenta - a subsidiary of Tata Consultancy Services

Diligenta - A Subsidiary Of Tata Consultancy Services

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Customer Ops team manager
peterborough, united kingdom
Website:
diligenta.co.uk
Employees:
1404
James Mcclymont Work Experience Details
  • Diligenta - A Subsidiary Of Tata Consultancy Services
    Customer Ops Team Manager
    Diligenta - A Subsidiary Of Tata Consultancy Services Jul 2023 - Present
    Edinburgh, Scotland, United Kingdom
    View
  • Kpmg Uk
    Team Manager
    Kpmg Uk Feb 2019 - Oct 2023
    Scotland, United Kingdom
    Managed services team manager, KYC, Telephony
    View
  • Vodafone
    Team Manager
    Vodafone Apr 2017 - Feb 2019
    Glasgow, United Kingdom
    • Build, maintain and supporting a team of Technical Advisors with the objectives of delivering the best in customer experience • Develop individual training and coaching plans for Advisors in the different quartiles • Forward managing of staff by developing existing talent and finding new recruits as Advisors progressed within the company • Regular 1-2-1,s feedback, quality sessions and absence management • Managing SMART strategies for coaching and mentoring performance quartiles within the team• Managing disciplinary action where required
    View
  • Vodafone
    Technical Support Specialist
    Vodafone Nov 2015 - Apr 2017
    Glasgow, United Kingdom
    • Providing 2nd line support to users across the network.• Diagnosing and solving hard faults and Wi-Fi faults for users.• Provide technical support to customers and engineers.• Track and take ownership of all outstanding queries and book engineers for faults.• Troubleshooting system and network problems.• Identify and escalate situations that require immediate attention.• Manage work and priorities through ticketing system and workflow.• Broad understanding of infrastructure technologies.• Complete customer requests via Remedy trouble ticketing system.• To maintain target levels of performance.
    View
  • Three.
    Team Manager
    Three. Jun 2010 - Nov 2015
    Glasgow, United Kingdom
    Key achievements • Consistently over achieved in the key areas of AHT absence management Quality NPS, OSAT and Conversion • Proven track record of staff turnaround through focused coaching and motivation – both 1:1 and groups Responsibilities • Build, maintain and supporting a team of Sales Advisors with the objectives of delivering the best in customer experience and optimum profit per Advisor • Develop individual training and coaching plans for Advisors in the different quartiles • Forward managing of staff by developing existing talent and finding new recruits as Advisors progressed within the company • Regular 1:1 feedback, quality sessions and absence management • Managing SMART strategies for coaching and mentoring performance quartiles within the team• Managing disciplinary action where required
    View
  • Response
    Sky Sales Deputy Team Manager
    Response Nov 2008 - Jul 2010
    Glasgow, United Kingdom

James Mcclymont Skills

Microsoft Office Management Microsoft Excel Microsoft Word Research Powerpoint Sales Leadership Training Sales Management Team Management Customer Experience Team Leadership Performance Management Customer Service Account Management Customer Satisfaction Telecommunications Call Centers Direct Sales Change Management

James Mcclymont Education Details

  • Holyrood Secondary School
    Holyrood Secondary School

Frequently Asked Questions about James Mcclymont

What company does James Mcclymont work for?

James Mcclymont works for Diligenta - A Subsidiary Of Tata Consultancy Services

What is James Mcclymont's role at the current company?

James Mcclymont's current role is Customer Ops team manager.

What is James Mcclymont's email address?

James Mcclymont's email address is ja****@****e.co.uk

What schools did James Mcclymont attend?

James Mcclymont attended Holyrood Secondary School.

What skills is James Mcclymont known for?

James Mcclymont has skills like Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, Leadership, Training, Sales Management, Team Management, Customer Experience.

Who are James Mcclymont's colleagues?

James Mcclymont's colleagues are Jane Fitzhenry, Steve Bolt, Ishika Bhansali, Fátima Diallo, Christina Hansen Sund, Julie Gawthorpe, Toni Lorraine.

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