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Innovative store technology executive with over 15 years of leadership experience improving operations and cost efficiencies. Expert ability to manage and integrate technologies, deliver highly reliable solutions, and quality applications and technologies that drive business improvements. Trusted partner and leader adept at building top-performing teams, cultivating cross-functional partnerships, and executing strategies that deliver results.---------------------------------------------------------------------------------------------------RECENT ACCOMPLISHMENTS:* Carved out $7M of procurement savings, plus an additional $2M in operational support savings by consolidating and standardizing store point-of-sale hardware and services.* Reduced costs by $2M and improved services by upgrading store technology support services.* Modernized kitchen display systems, saving $2M+ by negotiating lower pricing for innovative technology.* Introduced a distinguished “self-maintainer” store support certification program for franchisees to self-repair their IT equipment, saving $1M+/year and improving satisfaction. * Outsourced corporate end-user support, field technical support, and IT QA activities saving $500K/year while improving services, mitigating risks, and providing a more scalable support model.---------------------------------------------------------------------------------------------------EXECUTIVE STRENGTHS: * TECHNOLOGY SERVICESInnovative Store Technology SolutionsIT Service ManagementTechnology Support/Help DesksTechnology Support Strategies & MethodologiesTechnology Field Support/Deployment Strategies & MethodologiesTechnology Life-cycle ManagementTechnology Selection/Review-Certification/Procurement/Provisioning* SOFTWARE ENGINEERING/QA TESTINGSoftware Engineering Platform DevelopmentSoftware Development Life-cycle Management w/ Waterfall and Agile PrinciplesIT Quality Assurance (QA)* LEADERSHIP (Servant & Participatory)Coaching & MentoringTeam BuildingStrategic Planning/PrioritizationProcess ImprovementsCustomer ServiceFranchisee/Business Partnerships/CollaborationCost-Reduction/Process Improvement StrategiesProject Management* VENDOR MANAGEMENTOutsourcing Strategies Contract Creation NegotiationsRequest for Proposal (RFP) Life-cycle Management
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Technology And Support Services ConsultantSan Diego, Ca, Us
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Information Technology ConsultantSelf-Employed Dec 2022 - PresentLed and coordinated innovation projects from ideation to development to post-launch troubleshooting.
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Senior Manager Store Technology - PetcoInsight Global Jul 2022 - Dec 2022Atlanta, Georgia, UsResponsible for store technology, including field services, level 2/3 store tech support, hardware product ownership - evaluation/selection/support, and platform development/configuration/deployment services for all Petco store concepts. -
Health And Well-BeingCareer Break Feb 2022 - Jun 2022I took my first career break after leaving Jack in the Box on my own accord.
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Director, Enterprise Technology Support & ServicesJack In The Box, Inc. Nov 2013 - Feb 2022San Diego, California, UsResponsible for the overall quality, direction, coordination, and implementation of technical assets and services to all stakeholders, ensuring the various technology support teams provided the best-in-class solutions-oriented support and services that prioritize customer satisfaction in an objective, measurable manner to strengthen the achievement of brand strategic and tactical goals. Provided hands-on, innovative process leadership and management guidance to adapt technology support standards to the evolving technological landscape.* Responsible for all store technology from conception to retirement, including procurement and provisioning. * Led help desk technology support (L1, L2, and L3), field deployments and services, and IT QA for over 2,200 stores including corporate end-users, addressing over 9,000 incidents and 30,000 contacts each month with a team of 85 members and a budget of $5M.* Led the ideation, selection, certification (QA), deployment, and ongoing support of all store technology for over 60,000 active devices in the stores and corporate support center.* Led multiple life-cycle deployments and implementation of hardware, applications, and infrastructure, related to restaurant and company operations with associated technologies over many years. * Authored and managed RFPs from concept through contract development, negotiation, and steady-state.* Led the development and implementation of enterprise technology support processes that increased technology quality, service, performance, and value to Jack in the Box restaurants and stakeholders. * Drove process improvements while motivating others to accurately analyze, troubleshoot, diagnose, and resolve restaurant and corporate technology-related issues. * Defined Service Level Agreements (SLA) for third-party support providers, regularly evaluated performance against SLAs, and held vendors accountable when contractual obligations were not satisfied. -
Manager, Application Development - Restaurant Platform And Field ServicesJack In The Box, Inc. Jan 2011 - Nov 2013San Diego, California, UsCoached and led a 22-member technical team, selecting, developing, testing, and managing restaurant technology hardware and software platform (OS, 3rd party apps) life cycles. Guided the development of strategic initiatives and integration with third-party systems. Owned a $2M budget and directed strategic vision, software design, development, procurement, provisioning, vendor management, QA, and new restaurant technology planning.* Accelerated the upgrade and installation times by 50% by leading the design and implementation of nationwide upgrade initiatives using process automation and system standardization.* Expanded franchise and company restaurant functionality, capability, and security by shepherding software development initiatives, integrating third-party, guest-facing solutions, and automating processes.* Cut system recovery times by 50% by improving stability and recoverability (faster re-imaging times).* Reduced support incidents and total cost of ownership by 20% with hardware standardization.
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Manager, Application Development - Supply Chain & Warehouse SystemsJack In The Box, Inc. Jan 2008 - Jan 2011San Diego, California, UsCollaborated with the supply chain and logistics executive team to envision and develop a strategic roadmap and requirements to replace our legacy home-grown supply chain/warehouse system with Oracle’s Supply Chain/ERP. * Led three developers working on projects, and was responsible for vendor management, procurement, project management, systems development, QA testing, and all deployments within the supply chain portfolio.* Led the requirements gathering, RFP, and evaluation of proposed solutions, which resulted in choosing Oracle to replace our in-house supply chain/warehouse applications.* Participated in the software development, testing, and deployment of Technology solutions for the integration between the restaurant's Back Office and Warehouse systems. The warehouse distribution solutions consisted of leading-edge solutions built using IBM Visual Age Smalltalk Applications and Object-Oriented Databases.
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Sr. Systems Analyst - Supply Chain SystemsJack In The Box, Inc. 2006 - 2008San Diego, California, UsParticipated in the build, test, and deployment of Information Technology solutions for the integration of Back Office Systems, and Warehouse Distribution Systems. The warehouse distribution solutions consisted of leading-edge solutions built using IBM Visual Age Smalltalk Applications and Object Oriented Databases. Responsible for the system administration (Unix-Solaris), software development, evaluation, selection, procurement, and provisioning of all IT hardware and software used in our warehouses, while also maintaining and expanding the software application system capabilities of our in-house proprietary warehouse management and distribution resource planning software.
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Sr. Software Engineer Ii - Supply Chain SystemsJack In The Box, Inc. 2001 - 2006San Diego, California, UsParticipated in the build, test, and deployment of Information Technology solutions for the integration of Back Office Systems, and Warehouse Distribution Systems. The warehouse distribution solutions consisted of leading-edge solutions built using IBM Visual Age Smalltalk Applications and Object Oriented Databases. Responsible for the system administration (Unix-Solaris), software development, evaluation, selection, procurement, and provisioning of all IT hardware and software used in our warehouses, while also maintaining and expanding the software application system capabilities of our in-house proprietary warehouse management and distribution resource planning software.
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Sr. Software Engineer I - Supply Chain SystemsJack In The Box, Inc. 1997 - 2001San Diego, California, UsParticipated in the build, test, and deployment of Information Technology solutions for the integration of Back Office Systems, and Warehouse Distribution Systems. The warehouse distribution solutions consisted of leading-edge solutions built using IBM Visual Age Smalltalk Applications and Object Oriented Databases. Responsible for the system administration (Unix-Solaris), software development, evaluation, selection, procurement, and provisioning of all IT hardware and software used in our warehouses, while also maintaining and expanding the software application system capabilities of our in-house proprietary warehouse management and distribution resource planning software.
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Systems Specialist - Supply Chain SystemsJack In The Box, Inc. 1992 - 1997San Diego, California, UsResponsible for system administration (Wang), software development, evaluation, selection, procurement, and provisioning of all IT hardware and software used in our warehouses, while also maintaining and expanding the software application system capabilities of our in-house proprietary warehouse management software.
James Mccutcheon Skills
James Mccutcheon Education Details
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National UniversityComputer Information Systems -
Grossmont CollegeComputer Programming And Systems
Frequently Asked Questions about James Mccutcheon
What is James Mccutcheon's role at the current company?
James Mccutcheon's current role is Technology and Support Services Consultant.
What is James Mccutcheon's email address?
James Mccutcheon's email address is ja****@****bal.com
What is James Mccutcheon's direct phone number?
James Mccutcheon's direct phone number is (858)-571*****
What schools did James Mccutcheon attend?
James Mccutcheon attended National University, Grossmont College.
What are some of James Mccutcheon's interests?
James Mccutcheon has interest in Exercise, Health, Children, Education, Racquetball, Environment, Baseball, Science And Technology, Human Rights, Family.
What skills is James Mccutcheon known for?
James Mccutcheon has skills like Project Management, Management, Process Improvement, Team Leadership, Team Building, Leadership, Cross Functional Team Leadership, Integration, Troubleshooting, Pos, Customer Service, Vendor Management.
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