As a Platform Engineer, I specialise in automating, building, and supporting modern digital service platforms using public cloud technology such as Azure and AWS. I have expertise in Infrastructure-as-Code (IAC) tools like Terraform, Bicep/ARM, which enable me to automate the configuration of cloud services efficiently.Additionally, I am well-versed in containerization and orchestration tools, including Docker, Kubernetes, Helm, and Flux. These tools allow for the seamless deployment and management of containerized applications in cloud environments.In terms of continuous integration and continuous deployment (CI/CD), I have hands-on experience with Azure DevOps & GitHub Actions, enabling me to implement robust CI/CD pipelines for efficient software development and deployment. I have also experience with Version Control using Git/GitHubI possess knowledge and skills in administration, networking, user access, and security within Azure, ensuring the setup and management of secure and reliable architectures.Moreover, I am proficient in utilising Agile software development methodologies, along with relevant tools and best practices, to drive collaborative and iterative software development processes.

In my role, I fulfilled various SOC functions, including log analysis, triage, and incident response, utilising tools such as Sentinel, Defender for Cloud, and other relevant tooling. I have effectively improved processes through automation by implementing logic apps, alerting automation, and Infrastructure-as-Code (IAC) using ARM and Bicep. Additionally, I contributed to the implementation of Zero-Trust frameworks by managing privileged identity management (PIM), multi factor authentication (MFA), conditional access, and managed devices.I have been responsible for managing Intune/MEM policies, SCCM, and Autopilot. I have also gained proficiency in virtualization technologies, specifically Citrix, AVD (Azure Virtual Desktop), and VMware.My administration expertise extends to on-prem servers, M365, and Azure AD tenancies, encompassing applications such as Teams, Exchange, SharePoint, OneDrive, PowerApps, Dynamics, Azure DevOps (ADO), and RStudio. I have assisted in the development and monitoring of Azure budgets and costs, providing valuable consumption reports.Furthermore, I have contributed to data migration into the Microsoft 365 platform using OneDrive and SharePoint. As part of my responsibilities, I responded to support ticket escalations, worked on internal projects adhering to tight SLAs, and actively engaged in understanding client requirements.

In this previous role, I gained valuable experience in providing 1st to 3rd line support, offering multi-site and remote assistance, and participating in an on-call rota for timely issue resolution.I demonstrated proficiency in Azure/M365 administration, encompassing Exchange, SharePoint, Teams, InTune, patching, and endpoint management. Additionally, I have successfully executed mailbox migrations during the migration of CRM to the Azure cloud.In terms of infrastructure administration, I have managed on-prem servers, including Citrix, CRM, IIS, file servers, Cisco networking equipment, and VOIP systems. I have prioritised network and security integrity through vigilant monitoring and patching using tools such as Azure Log Analytics, Defender, Lansweeper, Citrix Workspace Environment Manager (WEM), Wireshark, and Nmap. Additionally, I have deployed managed WiFi solutions using Cradlepoint technology and ensured DNS security through Cisco Umbrella.I possess some scripting and automation skills, utilising batch files and PowerShell for administrative tasks and automation purposes.As part of my responsibilities, I have successfully implemented a remotely managed signage solution for office sites, utilising Raspberry Pi devices with Info-beamer software.Furthermore, I have managed inventory and hardware build cycles to ensure smooth operations and timely availability of resources. I have also demonstrated expertise in diagnosing various hardware and software issues and providing effective repairs.Through these experiences, I have acquired a comprehensive skill set in support provision, cloud administration, infrastructure management, networking, scripting, automation, and hardware troubleshooting.

In this role, I provided 1st to 3rd line support on a busy service desk, offering both onsite and remote assistance to ensure timely issue resolution.I successfully managed inventory and assets, including overseeing hardware repairs and refresh cycles to maintain optimal functionality.As part of project work, I played a key role in the rollout of cloud-based technologies such as Office 365, Azure AD, Sharepoint, and RingCentral, ensuring smooth adoption and integration.In terms of infrastructure and administration, I have expertise in managing AD (Active Directory), Azure, ADFS (Active Directory Federation Services), NAS (Network Attached Storage), SAN (Storage Area Network), DFS (Distributed File System), DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), O365 applications (Teams, Sharepoint, Exchange), Synology, VM-ware, FSLogix, Liberate ERP, AeroHive, and Meraki APs and switches.I have also gained proficiency in MDM (Mobile Device Management), telephone, and conferencing hardware/software, including Avaya, Wandera, InTune, CiraSync, and Polycom.Contributing to the security posture of the organisation, I have implemented physical access controls and utilised security tools such as Vipre, Palo Alto firewall, Global Protect VPN, Vulnerability Manager, ADAudit Plus, PRTG, and PDQ Deploy.In addition, I have taken on the responsibility of training and managing junior technicians, ensuring their professional growth and development.Within the IT department, I actively promote the continual improvement of processes, identifying opportunities for enhancement and implementing best practices to drive efficiency and effectiveness.

In my previous role, I successfully managed installation projects and subcontractor scheduling, ensuring the timely supply of tools and materials for efficient installations and overall customer satisfaction. I prioritised providing a high level of customer service by conducting final handovers, delivering product demos, and fostering strong relationships with suppliers and contractors.To improve operational efficiency, I played a key role in the development of systems and processes. This included implementing a collaborative calendar and file sharing system using GSuite, automating the generation of quotes, and digitising paper-based processes.I also contributed to website development and maintenance, specifically in migrating from Joomla to WordPress. I created and updated content, utilised HTML and CSS to make necessary edits, and performed some DNS administration tasks.When it comes to troubleshooting and technical support, I employed effective problem-solving methods and utilised diagnostic tools. This involved resolving issues related to Windows operating systems, diagnosing USB and RS45 connectivity problems, utilising device admin consoles, and providing support for OEM products.Additionally, I have experience setting up communications on specialised technical equipment such as inverters, battery systems, Modbus devices, WiFi networks, Zigbee devices, client apps, and home automation systems.Furthermore, I efficiently maintained a company vehicle, ensuring proper logbook documentation, conducting regular roadworthiness checks, and managing fuel receipts.

In my role I fulfilled a wide range of responsibilities supporting IT and Science in a post-primary setting. I provided IT support and maintained the infrastructure and hardware, including end devices, switches, access points, DNS, DHCP, NAS, file and print servers, and user access management.A notable achievement was implementing a service desk tool, LabLogger, for the Science department, enabling effective management of service requests and assets. Additionally, I introduced Meraki Mobile Device Management (MDM) for Apple devices across the school, enhancing device management and security.In terms of technologies, I have utilised WinServer, Active Directory (AD), Microsoft 365 (M365), Meraki MDM, Apple Business Manager (ABM), SIMS (School Enterprise Resource Planning), and AeroHive IQ WiFi Access Points to support the school's IT and Science needs.