James Mceachern Email & Phone Number

• Radically slashed first response time 100% and resolution time 250% by assisting in the implementation of a new ticketing system while ensuring continued service enhancement and customer care.
• Assisted 100+ clients with front-office and back-office software in a supportive, professional manner, with 8,000+ resolved tickets.
• Offer support and education to clients through 2,000+ incoming phone requests while diagnosing and solving incidents, problems, and requests.
• Diagnose issues and recognize when to escalate, with prompt notification to management upon recognizing any potential problems or irregularities.
• Processed $1,000,000 in payrolls for multiple entities, including weekly, bi-weekly, and monthly schedules

Beverly Hills, California, US

• Developed and implemented a customer service protocol that improved customer satisfaction ratings by 50%
• Assisted in orchestrating over 100 successful shows and concerts. Installed, disassembled and operated general elements of live production in order to create a world-class event

Beverly Hills, California, US

• Ensures correct venue setup and breakdown, and prepare for upcoming events
• Facilitates proper communication and organization in the venue during concerts, special events, and other activities and performances.
• Provides overall support for guest services staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct

Santa Monica, CA, US

• Margaret Productions, Inc."Are You There God, It's Me, Margaret"
• Perform administrative work, print and distribute daily paperwork, and spin off sides
• Maintain the production office, including handling phones, processing both ingoing and outgoing mail, going on supply runs, and stocking the craft service area

New York, NY, US

• Horizon Scripted Television"Delilah"
• Perform administrative work, print and distribute daily paperwork, and spin off sides
• Maintain the production office, including handling phones, processing both ingoing and outgoing mail, going on supply runs, and stocking the craft service area

Charlotte, North Carolina, US

• Prestige 6 month developmental program designed to accelerate and enhance your personal business acumen and leadership capabilities.
• Provide training, coaching, and communication of our Relentless Customer Care program with the sales associate staff, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
• Erased a 12% deficit to LY, recovering $50,000 dollars in assigned demand center.
• Continues to meet or exceed area sales goals through the training, coaching and managing of sales associate staff, with demand center up 25% to LY for Q3.

• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
• Prepare internal and external corporate documents for team members and industry partners.
• Loading and unloading of band equipment, also responsible for assisting audio and lighting crew
• Managed client social media accounts, procuring content and executing timely posting to 600,000+ followers.

Philadelphia, Pennsylvania, US

• Undertook daily administrative tasks to ensure the functionality and coordination of the department’s activities.
• Conducted over 1,500 consumer surveys to assist in tailoring campus dining facilities to the evolving needs of current and future degree seekers.
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

• Weekly loading and unloading of band equipment, assisting in setup as directed
• Assist in building stage setup from scratch, assisting with fixtures, and cabling, setup microphones, stands, and ran wires.
• Ran Propresenter presentations and ran switcher for three services a week, maintaining fluid and successful transitions.

San Francisco, CA, US

• Coach and develop Sales Associates in assessing customer needs.
• Ensure positive customer experience through service and assistance.
• Contributed to store consistently meeting sales and account goals, personally opening 50+ charge accounts.

US

• Serviced the accounts of the 1,000+ clients of the firm, to ensure an overall positive customer experience and guaranteed satisfaction.
• Managed customer engagement through marketing and service.

Columbia, SC, US

• Enforced intramural sports rules and procedures while maintaining a safe and enjoyable community.
• Participated in extramural trainings and tournaments ensuring officiating accuracy and timeliness.

Columbia, SC, US

• Assisted 5,000+ freshmen in the transition from high school to college.
• Familiarized students with campus traditions and culture maintaining positive University image.
• Assisted advisors in helping students register for classes ensuring data and record accuracy.

• Generated leads for local state farm agents through marketing at events throughout South Carolina.
• Managed vendor engagement within events successfully generating 1000+ potential agent leads.