James Mcfall
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James Mcfall Email & Phone Number

Outsourcing Change Manager | UEFA C Qualified Football Coach at EE
Location: Durham, England, United Kingdom 5 work roles 1 school
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Current company
EE
Role
Outsourcing Change Manager | UEFA C Qualified Football Coach
Location
Durham, England, United Kingdom
Company size
8022 employees

Who is James Mcfall? Overview

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Quick answer

James Mcfall is listed as Outsourcing Change Manager | UEFA C Qualified Football Coach at EE, a company with 8022 employees, based in Durham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for James Mcfall.

James Mcfall previously worked as Outsourcing Change Manager at Ee and Outsourcing Change Professional at Ee. James Mcfall holds Ap Qualifications, Physics And Psychology from Edgewater High School.

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EE

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Profile bio

About James Mcfall

As a dedicated and results-driven outsourcing change manager, I specialise in delivering strategic change to our outsource partners. With a strong focus on optimising processes and enhancing collaboration, I ensure seamless integration and execution of change initiatives. My ability to effectively manage stakeholder relationships, coupled with a keen eye for detail and a proactive approach, has consistently driven successful outcomes and improved operational efficiency. I am committed to fostering a culture of continuous improvement and excellence within the outsourcing partnerships I oversee. With experience also in operational management, I have a proven track record of leading high-performing teams and driving operational excellence. My expertise spans across streamlining workflows, implementing best practices, and leveraging data-driven insights to improve performance. My hands-on approach and strong leadership skills ensure that I consistently deliver superior results in dynamic and fast-paced environments.

Current workplace

James Mcfall's current company

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EE
Ee
Outsourcing Change Manager | UEFA C Qualified Football Coach
hatfield, hertford, united kingdom
Website
ee.co.uk
Employees
8022
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5 roles

James Mcfall work experience

A career timeline built from the work history available for this profile.

Outsourcing Change Manager

Current
Ee

Darlington, England, United Kingdom

  • Deliver in-life business change within the Outsource Partner contact centre estate, driving efficiencies by finding & fixing processes / journeys across advisor & customer lifecycles.
  • Deliver new business change impacting operations into Outsource Partner contact centre estate, leading on initial deployment, as well as embedding change delivered.
  • Advocate for optimal advisor and end customer experience
  • Advocate for Partner advisor experience supporting all advisor engagement initiatives into the Partner Estate
Aug 2024 - Present

Outsourcing Change Professional

Ee

Darlington, England, United Kingdom

  • Deliver in-life change within the Outsource Partner contact centre estate, driving efficiencies by finding & fixing processes / journeys across advisor & customer lifecycles.
  • Deliver new business change impacting operations into Outsource Partner contact centre estate, leading on initial deployment, as well as embedding change delivered.
  • Advocate for optimal advisor and end customer experience
  • Advocate for Partner advisor experience supporting all advisor engagement initiatives into the Partner Estate
  • Deputise for Outsource Change Managers where appropriate
Nov 2022 - Aug 2024

Operational Team Leader

Bt

Newcastle Upon Tyne, England, United Kingdom

Deliver operational performance with clear focus on in quarter performanceExpert in operational excellence across key focus areas – customer, people, process, product, complaince and change leadershipSkilled in change leadership where you will lead, land, communicate and embed changes for your teamHire, develop and retain exceptional people; creating a.

Nov 2021 - Nov 2022

Executive Customer Resolution Team Leader

Bt

Newcastle Upon Tyne, England, United Kingdom

First Line Manager leading a team of specialist Customer Service Advisors who perform operational and/or technical processes, more likely for Business customers.At least 40-50% of time will be spent on customer ownership. Will operate in an environment where a high technical or specialist knowledge or appreciation is required and/or have non standard.

Jul 2021 - Nov 2021

Operational Team Leader

Bt

Newcastle Upon Tyne, England, United Kingdom

Deliver operational performance with clear focus on in quarter performanceExpert in operational excellence across key focus areas – customer, people, process, product, complaince and change leadershipSkilled in change leadership where you will lead, land, communicate and embed changes for your teamHire, develop and retain exceptional people; creating a.

Dec 2019 - Jul 2021
Team & coworkers

Colleagues at EE

Other employees you can reach at ee.co.uk. View company contacts for 8022 employees →

ND Nazar D Nazar D Colleague at Ee United Kingdom, United Kingdom View → RT Rajinder T. Rajinder T. Colleague at Ee Greater Southampton Area, United Kingdom View → DB Danica Benham Danica Benham Colleague at Ee St Albans, England, United Kingdom, United Kingdom View → TR Tegan Robbins Tegan Robbins Colleague at Ee Greater Cardiff Area, United Kingdom View → JK Joanne Kerley Joanne Kerley Colleague at Ee Tyne And Wear, England, United Kingdom, United Kingdom View → LF Linda Field Linda Field Colleague at Ee Newcastle Upon Tyne, England, United Kingdom, United Kingdom View → CS Carley Simpson Carley Simpson Colleague at Ee Greater Plymouth Area, United Kingdom View → VP Varsha Pancha Varsha Pancha Colleague at Ee Luton, England, United Kingdom, United Kingdom View → DJ Darnell Johnson Darnell Johnson Colleague at Ee Milton Keynes, England, United Kingdom, United Kingdom View → MB Mk Bae Mk Bae Colleague at Ee Greater Tampa Bay Area, United States View →
1 education record

James Mcfall education

  • Edgewater High School
    Edgewater High School
    Physics And Psychology
FAQ

Frequently asked questions about James Mcfall

Quick answers generated from the profile data available on this page.

What company does James Mcfall work for?

James Mcfall works for EE.

What is James Mcfall's role at EE?

James Mcfall is listed as Outsourcing Change Manager | UEFA C Qualified Football Coach at EE.

Where is James Mcfall based?

James Mcfall is based in Durham, England, United Kingdom while working with EE.

What companies has James Mcfall worked for?

James Mcfall has worked for Ee and Bt.

Who are James Mcfall's colleagues at EE?

James Mcfall's colleagues at EE include Nazar D, Rajinder T., Danica Benham, Tegan Robbins, and Joanne Kerley.

How can I contact James Mcfall?

You can use AeroLeads to view verified contact signals for James Mcfall at EE, including work email, phone, and LinkedIn data when available.

What schools did James Mcfall attend?

James Mcfall holds Ap Qualifications, Physics And Psychology from Edgewater High School.

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