• Building relationships with national Electrolux retailers• Develop, organize, and facilitate learning and engagement activities with external stakeholders• Increased sales by 20% within six months

• Accountable for satellite sales through all channels within the region• Researched and analyzed territory to determine the prime markets to promote Shaw Direct. Resolved complex factors including population growth, average income, churn, market penetration and competitive landscape• Had the highest residential penetration in all rural markets two years consecutively• Worked collaboratively with cross-functional business units to support new projects. Used my understanding of the business to assess the viability of these projects. Gathered and documented requirements from external stakeholders. Investigated problems, identified deficiencies and recommended detailed solutions• Responded to escalated problems, analyzed and diagnosed root causes, resolved issues by providing information to enable a solution or taking corrective action using existing procedures• Assisted with software installation, configuration and testing on satellite receivers, web based platforms, and tablets to ensure reliable operations• Ensured alignment between Shaw’s business strategy and third party vendor sales and service• Developed and implemented learning plans and programs for projects and initiatives. Applied Shaw approved methodologies to facilitate implementation of learning plans. Developed training material for use by national teams• Communicated critical standards, including compensation, marketing, installation and service, to stakeholders• Mentored and acted as a resource for colleagues. Conducted activities to orient and on-board new members. Actively participated in Peer Review of team deliverables

• Liaised between Shaw Direct and their third party vendors. Established, developed and maintained relationships with key decision makers to gain information required for routine analysis and research• Worked collaboratively with them to document, analyze and validate requirements, business processes and business needs. Translated requirements into functional application specifications and design documents. • Recommended solutions resulting in a 10 % increase in sales and a 5% improvement in customer service scores• Supported development, improvement and implementation of business processes for multiple projects including the Internet Report Back system for service work• Addressed escalated technical problems with satellite feed, and Shaw enterprise applications. Diagnosed and troubleshot all issues within scope. Engaged specialized technical teams to resolve complex, or out of scope, issues• Provided day to day expert advice and support to retailers• Maintained Shaw brand standards in all advertising within my territory• Co-ordinated and facilitated learning sessions on product knowledge, applications as well as Shaw policies and procedures. Sessions varied from one-on-one, hands on, training to groups up to 50• Applied best practices and high-level guidance to over 100 third party vendors