In my role I am ultimately accountable for the technical operation, administration, dev-ops and governance of the Salesforce application and related applications and services. This role also requires me to flex as needed in the areas/roles of scrum master, project management, analytics, business analysis, and even developer/admin. I'm fortunate to work with a great team where we try to hep our business users in a fast-paced and challenging environment.Detailed Responsibilities and Tasks Include:-Ownership of overall Salesforce Platform (Sales/Service Cloud) and a variety of connected applications (via AppExchange, custom integrations, ETL, etc.)-Engaging with stakeholders to help design, develop, and deploy enhancements to the Salesforce and related platforms-Own and manage overall environment strategy including DevOps, sandboxes, backups-Create data visualizations leveraging BI tools (primarily CRM Analytics) around Sales, Service, and Platform data-Provide alignment between different cross-functional organizational groups and teams to meet project goals-Maintain compliance in accordance with both technical and process requirements-Monitor and maintain data integrity including data being consumed and sourced between other internal business applications-Serve as team scrum master and coach and manage team to agile methodologies-Resolve any other issues the day brings

In this role I was fortunate to work across a variety of projects and initiatives to design and build solutions that solve challenges and improve the experiences of KeyBank employees.Some of the responsibilities and projects include:-Tech Lead for Salesforce platform overseeing the design, build, and delivery of new applications and enhancements (oversaw a great group of developers, analysts, QA, and support team members)-Served as Salesforce Product Owner where I was responsible for interfacing with business leaders to develop the strategy and prioritization of future initiatives -Tech/Data Lead for design and rollout of CRM Analytics to leverage embedded analytics within Salesforce to provide enhanced Sales reporting and metrics-Innovation Squad lead-Data/integration and architecture design-Governance and compliance

In this role I was responsible for working with strategic line of business stakeholders to identify ways to leverage the Salesforce platform to solve complex business challenges.Key Responsibilities Included:-Requirement gathering/documentation and solution design-Serving as interface between business stakeholders and application development teams-Built enhancements to Salesforce platform for production deployment -Supporting and developing integration strategies for business applications-Designing and building out proof of concepts and production applications-Application testing and delivery-Project lead on Salesforce Classic to Lightning migration

Team Lead on maintenance and development of custom Salesforce risk application with over 200k users.Responsibilities included:-Coordinated and managed global rollout ofSalesforce platform applications-Ensured compliance and application security to maintain risk & control policies-Served as lead between business stakeholders and development team-Prioritized enhancement requests and wrote user stories/test scripts-Managed support ticket remediation and prioritization

Helped Salesforce customers and prospects transform their organizations through the use of the world's #1 cloud technology platform.Key responsibilities included:-Conducting architecture reviews with customers to help with further adoption of App Cloud solutions-Designed and built proof of concepts for client demonstrations -Worked with existing Salesforce customers to help ensure they are maximizing their investment in Salesforce-Commercial Business Account Executive 2018-Heroku Account Executive 2016-2017-SMB Account Executive 2014-2016

Sovos Compliance is a leading provider of automated-transaction tax solutions.Key Responsibilities Included:-Managing existing client base of 45 enterprise level accounts (135% of annual quota)-Assisting in planning for implementation strategies of ERP (primarily Oracle & SAP) integrations

MRI Software is a global organization with clients on five continents, offering business management software solutions to the global property management industries.Responsibilities Included:-Working directly with Product Development, Product Management, and Marketing to determine requirements and go to market strategy of 6 new products (Individual contributor award – 2012)-Leading training and enablement sessions to ensure organizational readiness for product launches-Coordinating with internal applications team to prepare business systems (Salesforce, Oracle CPQ) for new product go-live and rollout

-Managed client relationships in the DC/Virginia region to build long-term partnerships and expand use of MRI Software products and services-Proactively engaged prospective clients to sell the MRI suite of products