James Mckellar Email & Phone Number

I am an enthusiastic, highly motivated individual with strong interpersonal and communication skills who has dedicated the last 35 years working in The Financial Services Industry, serving the general public with; best in class, customer service. For the last 4 years, I have demonstrated; I am a highly effective, individual Field Investigator, using my own initiative to meet deadlines set or exceeding targets while working within a dedicated financial crime team. I have demonstrated; I am observant and detail-oriented with an analytical approach. I have excellent attention to detail; this was evidenced; whilst conducting investigations into allegations of fraud and or misconduct, including breaches of GDPR, irresponsible lending and contributory negligence.I ensured all investigations were, conducted thoroughly, fairly and the reports are completed to the required standards; presenting objective findings and evidence-based recommendations.I have demonstrated best in class customer service by taking full ownership of complaints, from inception to completion. I have demonstrated; I am skilled in; detailed report writing, transaction monitoring, CIFAS loading, case building, interacting with various stakeholder, including the Police and Procurator fiscal services. As an investigator, I have analysed data trends to identify high-risk activity and potential fraud.I am responsible for detecting, deterring and disrupting financial crime activity.I have visited customers in their home to gather evidence, taken witness statements and given the customers; overall peace of mind I was acting in their best interest.I have also given customers the same level of service over the phone when home visits were not required or not allowed, due to COVID 19.I ensure everything I do is conducted within company policy and whilst complying with government regulations.

Listed skills include Management, Credit, Banking, Relationship Management, and 3 others.

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  Grange Secondary, Glasgow