James Mcmanamon Email & Phone Number

Northridge, Ca

Received incoming phone calls from customers and third parties to answer questions for the billing department. Performed payment processing, account inquires, and account updates. Routed calls to appropriate departments for product support and ordering supplies for insulin pump. Provided payment plan options and financial assistance information to assist customer with making payments.

Agoura Hills, California

Received incoming phone calls from providers, members and colleges regarding clarification of benefits, claims status and eligibility for student health insurance plans. Researched problem claims and sent notification to claims examiners with needed information to process pending claims. Requested check tracers from accounting department, when providers and members mailed payments were not received.

Simi Valley, Ca

Received incoming phone calls from customers and third parties to answer questions for the Home Mortgage Department. Provided information regarding payments, mortgage terms, and escrow accounts. Investigated various problems for customers and assisted in resolving various issues, such as: Passed due loan payments, account inaccuracies, account changes and impound account values.

Newbury Park, California

Primarily responsible for data entry and processing for all Blue Cross providers, professional and member claims. Experienced in all claim types, specialized in trouble shooting and processing complicated member claims, repairing inaccuracies so the claims could be processed timely. In addition, researched claim histories under special circumstances to expedite data entry of incomplete claims. Spoke with providers and members by phone to provide pre-authorizations.