James Mcmaster Email & Phone Number

Woodstock, Ga, Us

Jacksonville, Florida, United States

Charleston, South Carolina, United States

Grew Dealership service monthly sales from 155k to 450k+. Won Ford Motor highest yearly honor level 4 achiever one of only 46 Nationwide. Won award numerous years, based on CSI, Growth Business Metrics and Training.

Akron / Cleveland Metro, Ohio

Improved & grew parts / repair operations by evaluating operations and staffing, hiring high performing technicians & support staffs, setting clear expectations, focusing on quality, customer satisfaction, building teamwork, serving as role model, using positive reinforcement, & rewarding accomplishments.Fixed Operations Director of 6 different franchises and multi point locations.Led teams planning, achieving, & surpassing operations, sales, profitability, & customer satisfaction goals, including:added 8 techicians.Saved thousands of dollars by trimming & managing parts inventory & supplies, selecting new vendors, & negotating favorable pricing with existing vendors.Reviewed daily business transactions, quickly identifying opportunities and correcting errors improving revenue & profit gains; ensuring accuracy in customer contact information; & conducting follow up calls to answer questions, solve problems, and promote additional and ongoing service & parts programs.; Managed Dealer Data Management System (DMS) to maximize customer retention and growth opportunities.Catapulted Ganley Ford to Regional Parts Operations leader out of as many as 80 dealers, with wholesale parts sales of $400K monthly.Commercial Fleet Division / Outside Service & Parts Representative (Ganley), facilitating identification of optimal methods to represent customer, present opportunities for savings to customer businesses, grow dealer operations, and increased vehicle sales.RV / Motor Home Repair Division (1 of 65 Ford dealers in US).Marketed well one example-for over 6 plus years was Home of the $4.95 oil change,if not completed in 45 minutes it was free, even better for the 1st 5 customers daily the oil change price was $.99 cents-this portion only lasted 1 year due to service staff was to busy every morning & customer's were lined up around building.Wade Ford dealer before 2001.

Canton, Ohio (Outside Cleveland Metro)

Started career here as an service advisor within 3 months was either in 1st or 2nd place in every advisor metric. Worked at this dealer a total of 7 years,and was promoted from service porter to service advisor in 4 months, 4 years later was promoted to service dispatcher / service manager. As dispatcher had 20+ techncians and 6 service advisors to manage. Grew daily business by making sure to get every vehicle in daily- had between 75 to 110 vehicles per day.When ever I left this dealer it was always for additional income potentional or a promotion. During 1996 dealer was sold to AutoNation.

Columbus, Oh

Recruited here and worked at Ricart Ford and mega mall at this time, this Ford dealer was in the top 5 in entire US for new sales and top also in Mazda, Nissan, Isuzu, Hyundai & Mitsubishi. This dealer had 6 different vehicles lines that each advisor was in charge of taking care of the customer's needs. Dealer just combined all service drive operations in 1995 into one service lane. During tenure here out of over 25 service advisors was pushed and held to a high standard and came out in top 3 performers each month this dealer also employed over 100 technicians. Bob-Boyd Lincoln top producing Lincoln service department in Midwest for volume and high CSI. Highest service advisor metrics held.