James Mcneely Email and Phone Number
Professional and results-oriented Data Analysis professional offering excellent reporting, analyzing, and communication skills through years of experience in a demanding, results-focused industry. Acquire, transform, and communicate data effectively based on the needs of organizations, while keeping a strong emphasis on user experience and intra-departmental communication and collaboration.Experienced in client relations, mentorship / training, project requirements and management, and executive communication. Equipped with excellent time management skills, maintaining high ethical and quality standards with a positive attitude while working independently, or cooperating as part of a team, to meet expectations and deadlines. Emphasis on accurate, actionable results.• MS Office Suite of products, with expertise in Excel and PowerBI• Leadership Development and mentoring• Requirements Analysis, Project Planning and Management• SQL, Data Analysis, Data Visualization• Critical thinking, problem solving, and customer support• Advanced results with minimal direction
Regenis
View- Website:
- regenis.net
- Employees:
- 7
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System AdministratorRegenis Nov 2024 - Present -
Business Support Manager (Data Analyst/Vendor Management) - Global CareT-Mobile 2021 - Nov 2024Worked with a small team responsible for the performance and relationship of international 3rd party vendors supplying frontline customer service. Worked primarily with company executives, site directors, senior managers, and business intelligence teams to understand and improve performance. Responsibilities split 50/50 between supporting the internal team with reporting and analysis to understand and drive performance, and mentoring 3rd party BI teams to provide quality data and analysis to their local site leaders. -
Business Support ManagerT-Mobile 2018 - 2021Directly managed team of 3-5 Sr. Analysts, and a smaller 7 person Customer Resolution team along with their direct leader. Senior leadership position within a call center environment, worked closely with the site Director and Senior Managers to identify and correct performance issues by understanding and communicating areas of opportunity identified by my team. Created and managed projects to fulfill this goal, created and implemented team vision and deliverables, dealt with interpersonal/HR issues, prepared reporting and analysis for weekly/quarterly business reviews at the VP level. -
Business Support AnalystT-Mobile 2016 - 2018Cross-functional position responsible for frontline readiness, corporate<>on-site communication, and business intelligence. Product, procedure, and policy SME, 4th tier escalation support, reporting and analysis, development and implementation of tools for frontline leaders. -
Dedicated CareT-Mobile 2013 - 2016Hybrid frontline/back-office role. Managed relationships with T-Mobile's strategic business partners, working with companies' telco managers to ensure functionality and accuracy of company-provided phone services. Mixture of phone and email requests, ranging from account maintenance to recurring and ad-hoc reporting.
Frequently Asked Questions about James Mcneely
What company does James Mcneely work for?
James Mcneely works for Regenis
What is James Mcneely's role at the current company?
James Mcneely's current role is Integrating People, Process, Systems, and Analytics to Help Companies Thrive | Experienced Data Analysis & Visualization Professional.
Who are James Mcneely's colleagues?
James Mcneely's colleagues are Bryan Van Loo, Jon Opper, Eric Powell, Austin Weatherby, Sosa Samukelisiwe, James Hinson, Andy Hanson.
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James McNeely
Federal Solutions Engineer | Ret. Green Beret | Leader | Project Management | Analytical Problem Solving | Communication | Active ClearanceNashville, Tn -
James McNeely
United States3yahoo.com, kp.org, kaiserpermanente.org
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