James Mcneely

James Mcneely Email and Phone Number

Integrating People, Process, Systems, and Analytics to Help Companies Thrive | Experienced Data Analysis & Visualization Professional @ Regenis
ferndale, washington, united states
James Mcneely's Location
Blaine, Washington, United States, United States
About James Mcneely

Professional and results-oriented Data Analysis professional offering excellent reporting, analyzing, and communication skills through years of experience in a demanding, results-focused industry. Acquire, transform, and communicate data effectively based on the needs of organizations, while keeping a strong emphasis on user experience and intra-departmental communication and collaboration.Experienced in client relations, mentorship / training, project requirements and management, and executive communication. Equipped with excellent time management skills, maintaining high ethical and quality standards with a positive attitude while working independently, or cooperating as part of a team, to meet expectations and deadlines. Emphasis on accurate, actionable results.• MS Office Suite of products, with expertise in Excel and PowerBI• Leadership Development and mentoring• Requirements Analysis, Project Planning and Management• SQL, Data Analysis, Data Visualization• Critical thinking, problem solving, and customer support• Advanced results with minimal direction

James Mcneely's Current Company Details
Regenis

Regenis

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Integrating People, Process, Systems, and Analytics to Help Companies Thrive | Experienced Data Analysis & Visualization Professional
ferndale, washington, united states
Website:
regenis.net
Employees:
7
James Mcneely Work Experience Details
  • Regenis
    System Administrator
    Regenis Nov 2024 - Present
  • T-Mobile
    Business Support Manager (Data Analyst/Vendor Management) - Global Care
    T-Mobile 2021 - Nov 2024
    Worked with a small team responsible for the performance and relationship of international 3rd party vendors supplying frontline customer service. Worked primarily with company executives, site directors, senior managers, and business intelligence teams to understand and improve performance. Responsibilities split 50/50 between supporting the internal team with reporting and analysis to understand and drive performance, and mentoring 3rd party BI teams to provide quality data and analysis to their local site leaders.
  • T-Mobile
    Business Support Manager
    T-Mobile 2018 - 2021
    Directly managed team of 3-5 Sr. Analysts, and a smaller 7 person Customer Resolution team along with their direct leader. Senior leadership position within a call center environment, worked closely with the site Director and Senior Managers to identify and correct performance issues by understanding and communicating areas of opportunity identified by my team. Created and managed projects to fulfill this goal, created and implemented team vision and deliverables, dealt with interpersonal/HR issues, prepared reporting and analysis for weekly/quarterly business reviews at the VP level.
  • T-Mobile
    Business Support Analyst
    T-Mobile 2016 - 2018
    Cross-functional position responsible for frontline readiness, corporate<>on-site communication, and business intelligence. Product, procedure, and policy SME, 4th tier escalation support, reporting and analysis, development and implementation of tools for frontline leaders.
  • T-Mobile
    Dedicated Care
    T-Mobile 2013 - 2016
    Hybrid frontline/back-office role. Managed relationships with T-Mobile's strategic business partners, working with companies' telco managers to ensure functionality and accuracy of company-provided phone services. Mixture of phone and email requests, ranging from account maintenance to recurring and ad-hoc reporting.

Frequently Asked Questions about James Mcneely

What company does James Mcneely work for?

James Mcneely works for Regenis

What is James Mcneely's role at the current company?

James Mcneely's current role is Integrating People, Process, Systems, and Analytics to Help Companies Thrive | Experienced Data Analysis & Visualization Professional.

Who are James Mcneely's colleagues?

James Mcneely's colleagues are Bryan Van Loo, Jon Opper, Eric Powell, Austin Weatherby, Sosa Samukelisiwe, James Hinson, Andy Hanson.

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