James Meyer Email & Phone Number

New York, New York, Us

Tokyo, Jp

Managed the QA Environment support team responsible for the administration andmaintenance of the Micro Focus ALM (Application Lifecycle Management) QualityCenter, Unified Functional Test (UFT), and Performance Center applicationscomprised of over 70 projects, 325 users, and over 10,000 automated test scripts.Provided infrastructure and technical support of the QA team’s Eggplant Proof ofConcept (PoC) environment including capacity requests, vendor coordination, Visiodiagrams, Application Governance Committee (AGC) presentation and approval.Initiated creation of QA CyberArk safe to manage ALM service IDs and passwords tosupport the secure service account execution of UFT regression tests via PowerShellscripts.Negotiated to full execution Master Service Agreements, NDAs, Statements ofWork, and Authorization Letters with external software and consultant vendors.Responsible for license management and technical support renewals including athree-year renewal which resulted in a savings of over 6% compared to yearlyrenewals.Executed 2 Quality Center and UFT upgrades to address application and WindowsOS end of life deadlines.Implemented a daily TWS (Tivoli Workload Scheduler) job that executed aPowerShell script to remove large temporary files and rebooted UFT servers to clearserver memory and free up execution licenses.Developed a detailed procedure to ensure that consultant invoices had beensubmitted and processed other initiatives which identified several invoices that had not been submitted forpayment by the vendors.Created Active Directory dsget and dsquery scripts used for Quality Center userprovisioning and QA Team AD Group management and reporting.Developed QA Service Request (SR) process to request, track, and deliver user andproject changes.Created and implemented a Sunday checkout process to ensure the QAenvironment was fully functional and to address any application issueswith the designated support teams.

New York, Ny, Us

Managed SiteMinder Single Sign On production and QA support of 300+ internaland external web applications across all lines of business, generating 34 million+auditable responses per business day.Created change requests, implementation plans, test cases, and back-out processesfor SiteMinder, LDAP, and Reverse Proxy production deployments and upgrades.Improved SiteMinder production support coverage by leveraging existing 24x7offshore support team.Designed and implemented enhanced custom authentication code to address webservice failures and slowdowns to eliminate user impact along with additional logfile signatures.Tested and supported database archiving of SiteMinder Oracle audit logs toPrinceton Softech, resulting in $125K annual savings in disk storage, closing an auditfinding, and automating audit file retention schedule.Supervised and provided technical support for the migration of approximately 200applications from SiteMinder 5.5 to SiteMinder 6.0 within budget and by scheduleddue date.Created SiteMinder app/infrastructure inventory of 900 SiteMinder WebAgents,versions, and platforms.Performed two (2) major Critical Release updates to address known productionissues.Independently identified and documented code defects with CA SiteMinderWebAgent load balancing and secure TCP socket creation.

New York, Ny, Us

Availability Manager of eBusiness Solutions team which directedchaseonline.chase.com and chase.com banking portals to top five ranking in bothGomez and KeyNote internet banking indices for both availability and end-to-endresponse time.Implemented eG Innovations and Peakstone capacity planning and monitoring toolsfor reporting metrics from Chaseonline, Chase Credit Card Servicing, Chase AutoFinance, and Chase Home Mortgage servicing applications.

Ba, English

Associate Of Science - As, Computer And Information Sciences, General

Education record