James Michael Smith Email & Phone Number

Atlanta Metropolitan Area

• Manage 3 corporate restaurant projects by leading a hybrid project management process to optimize operation plans for implementation of POS systems, managed network services, and digital displays for new locations.• Liaise with restaurant management and key stakeholders to define scope and strategy and coordinate the installation process, resulting in successful installations for 58 new restaurants totaling more than $1.1 million.• Optimize processes and leverage change management expertise to reduce cost accrual escalations.• Perform root cause analysis as needed and generate KPI reports to analyze data and improve internal strategy• Monitor project progress by leveraging Smartsheet to ensure project phase deliverables close out on time and within budget while driving strategic initiatives and aligning with company priorities.

Knoxville Metropolitan Area

• Led operations, trained staff, and revamped procedures to drive satisfaction and improve efficiency by 12%.• Served as liaison between departments to gather requirements, allocate resources, and troubleshoot issues.• Performed inventory analysis, managed internal data, and coordinated with logistics to optimize processes.• Created pivot tables displaying KPI rates from PowerPivot to identify and analyze root causes of setback and recommended countermeasures to improve efficiency, increasing daily production rates by 29.4% in 2022.

Knoxville Metropolitan Area

• Collaborated with 9 GIS Analysts to provide project support in executing a top-secret population modeling project requested by international sponsors seeking to understand daily population patterns.• Maintained an online project tracking spreadsheet to document team responsibilities, organize project tasks, and calculate performance metrics that aided Project Controls with future project forecasting.• Leveraged SQL queries to obtain data and present potential issues that reduced team errors.• Analyzed satellite imagery using ESRI: ArcGIS to collect feature data, creating 11% of the total model input data.

Knoxville, Tennessee Area

• Executed a university campus improvement project by overseeing a team of four student interns gather GIS data to evaluate an inventory of over 2600 parking and transportation signs, identifying any dilapidated signs in need of repair to the parking administration team.• Planned project schedule in MS Project to plan project schedule with stakeholders, ensuring efficiency between gathering project requirements, designing geodatabase, collecting data, scheduling status meetings, and performing QA reviews, leading to project closing out one month ahead of schedule.

Knoxville, Tennessee Area

• Conducted consultative sales for Ralph Lauren Polo and Giorgio Armani counters within high-volume department stores, offering first-class customer service while building relationships with store managers and sales associates to ensure efficient operational performance.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Geospatial Technology