* Full time receptionist at a busy dental clinic, later gaining interest in dental assisting towards the beginning of 2024.* Providing customer care to patients at Bupa Dental through managing their appointments and treatment plans, both over the phone and in person.* Experienced in HICAPS and health care claims. Following through with claims to Bupa Health Insurance and providing answers to patients in a timely manner.* Basic dental knowledge learnt in order to help patients with providing information on dental treatments.* Sharing correspondence with other dental clinic, including treatment notes, referrals and x-rays, in order to provide and receive information on patient files to help the delivery of information of new patients and recurring patients.* Working closely with dentists with the time management of appointments to ensure dental books are filled up.

Click and collect team member at Coles Altona Meadows, expanding on my skills learnt as a customer service supervisor into a more teamwork setting.

Delegating work to team members to ensure an organisational structuring of the service centre, 1 team member works closely with the supervisor for optimal functioning of the service area. Managing daily tasks to accomplish work in a timely manner. Improving service function by ensuring the priority always remains on the customers' welfare, involving time management skills for the 6 main ongoing tasks throughout the day.

Placement at the 100% Project, organisation which strives to achieve gender equality between men and women within the workplace

Functioning behind the scenes in a team of 10 for smooth running of the camp and its staff and campers. Accommodating all 120 staff and campers combined to ensure the positive wellbeing throughout the duration of camp.