James Millard

James Millard Email and Phone Number

SaaS Account Management Leader | Proven Track Record Building and Leading Customer-Facing Teams, Developing C-Level Relationships, and Driving Revenue Retention and Growth @ MongoDB
James Millard's Location
Austin, Texas, United States, United States
About James Millard

James Millard is a SaaS Account Management Leader | Proven Track Record Building and Leading Customer-Facing Teams, Developing C-Level Relationships, and Driving Revenue Retention and Growth at MongoDB. He possess expertise in fundraising, french, international relations, research, economics and 1 more skills. Colleagues describe him as "While working with James for over two years, I truly saw what a passionate leader he is. As a manager, James successfully lead our team through his ability to effectively communicate, provide transparency, and guide our team to focus on big picture company goals. From a leadership perspective, James is undoubtably the best manager I have ever had. James’ ability to listen and provide in real time feedback has allowed me to develop the professional skills that I will take with me throughout my entire career. James approaches complex situations by taking a step back, accessing from all angles, and creating action plans that results in a positive outcome - this is without a doubt one of his biggest strengths. James cares about the success of his reps, every customer, and the company as a whole.", "As a leader, James truly listens with the intention of guiding his team to be successful in their own way while keeping an eye on the bigger picture. He consistently provides valuable advice from his experience as an IC to help individuals and teams drive results. I continually learn so much from him through his transparency, encouragement and ability to help prioritize team goals. As an individual on his team, I felt empowered to make decisions, accomplish goals and use my strengths to achieve higher success.", and "I have worked with James for years across multiple organizations in both an IC role as well as working on a team he led. James is a tremendous mentor and someone I have looked up to as I have progressed in my own career. From a customer experience angle, James is a master of navigating the line between what is best for the customer and protecting the organization. He understands how to drive value and act as a true partner with anyone he works with. From a leadership angle, James is the best manager I have ever had. He has extensive experience as an IC so understands the trials and tribulations that an IC goes through. This allows him to empathize with his team members, work with them to create a solid plan of action, and drive toward a positive outcome for his reps, customers, and the overall business."

James Millard's Current Company Details
MongoDB

Mongodb

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SaaS Account Management Leader | Proven Track Record Building and Leading Customer-Facing Teams, Developing C-Level Relationships, and Driving Revenue Retention and Growth
James Millard Work Experience Details
  • Mongodb
    Regional Director, Account Management
    Mongodb Oct 2023 - Present
    New York, Ny, Us
  • Quotapath
    Director Of Account Management
    Quotapath Jan 2022 - Sep 2023
    Philadelphia, Pa, Us
    • Recruited, trained, and led a team of 4 Account Managers focused on supporting, retaining and expanding 500+ customers worth over $3.5M ARR, driving 146% ARR growth • Increased GRR by 16% by implementing SFDC renewal forecasting and weekly churn strategy sessions• Boosted multi-year agreements by 27%, totaling over $1M ARR, by directing compensation plan design to incentivize conversion of annual contracts• Drove 26% increase in annual contracts by identifying risk associated with monthly contracts and designing and implementing conversion campaign • Implemented Customer Health Scoring, Net Promoter Score, and Feature Request documentation and presented these data points to executive leadership and Board, driving prioritization of product roadmap • Improved customer experience (10-point increase in NPS) by implementing QBRs and monthly Customer Newsletter in partnership with product and marketing teams
  • Quotapath
    Senior Account Manager
    Quotapath Oct 2021 - Jan 2022
    Philadelphia, Pa, Us
  • Dynamic Signal
    Director, Strategic Accounts
    Dynamic Signal Mar 2021 - Sep 2021
    San Francisco, California, Us
  • Cision
    Enterprise Account Director
    Cision May 2019 - Mar 2021
    Chicago, Illinois, Us
  • Trendkite
    Enterprise Account Team Lead
    Trendkite Feb 2019 - Jun 2019
    Austin, Texas, Us
  • Trendkite
    Senior Enterprise Account Manager
    Trendkite Dec 2018 - Jan 2019
    Austin, Texas, Us
    I work with communications executives and their teams at enterprise organizations to achieve the radical change possible with the TrendKite platform, and establish an unmatched partnership for realizing a data-driven PR strategy. TrendKite is the Intelligent Communications Platform that puts earned media at the heart of the marketing mix. Smart PR pros use TrendKite to prove their impact, make data-driven PR decisions, and power their digital strategy.
  • Trendkite
    Enterprise Account Manager
    Trendkite May 2018 - Dec 2018
    Austin, Texas, Us
  • Trendkite
    Senior Account Manager
    Trendkite Jan 2018 - May 2018
    Austin, Texas, Us
  • Trendkite
    Account Manager
    Trendkite Jan 2017 - Jan 2018
    Austin, Texas, Us
  • The Advisory Board Company
    Senior Account Manager, Research And Insights
    The Advisory Board Company Jul 2014 - Dec 2016
    Washington, District Of Columbia, Us
    • Managed quality assurance and contract retention for over 50 hospitals, $4 million annual contract value. Average annual renewal rate of 97%• Served as a liaison to executive sponsors at hospitals. Conduct strategic planning sessions, monthly research calls, and in-person meetings to drive utilization of tools and implementation of practices to ensure return on investment• Directed creation and negotiation of renewal contracts, client retention, and management of at-risk clients. Report progress on revenue targets to Senior Leadership, and identify and execute business development opportunities through lead generation and coordination with sales team• Directly managed and tracks performance of an associate, overseeing performance metrics, individual development plan and career path• Identified and generated 10 new business opportunity leads that accounted for $451,699 in new business; ranked in top 10% of firm’s lead passers in 2014-2015
  • The Advisory Board Company
    Senior Marketing Associate
    The Advisory Board Company Jun 2013 - Jul 2014
    Washington, District Of Columbia, Us
    • Partnered with Director to drive over $4 Million in new business• Promoted to Senior Marketing Associate within first 6 months of tenure • Conducted strategic territory segmentation to determine most viable opportunities. • Communicates value of performance technology membership to hospital Executives and Vice Presidents • Prepared background material and market research for all sales meetings• Selected to participate in Business Development Internship to improve presentation, value proposition, and negotiation skills with Executive and Senior Marketing Leadership• Assisted in recruiting new talent to the firm as a campus ambassador
  • Office Of Admissions At Sewanee: The University Of The South
    Senior Interviewer
    Office Of Admissions At Sewanee: The University Of The South Aug 2012 - May 2013
    • Employed by the university to interview prospective students and submit an evaluation of the interview as part of the student’s permanent file to be considered by Admissions staff; skills in communication, eliciting depth of responses from prospective students, voicing the mission of the University
  • U.S. Department Of State
    Political And Economic Intern
    U.S. Department Of State Apr 2011 - Aug 2012
    Washington, Dc, Us
    • Supported State Department risk assessment through communication of diplomatic data• Facilitated customer meetings at Organization of Islamic Cooperation (OIC) to support U.S. Foreign Policy• Initiated world-wide photographic Sharepoint portal improving understanding of the Kazakhstanigovernment• Conducted financial tracking by employee to support company reimbursements• Developed Sharepoint-based US Embassy organizational portfolio to improve interofficecommunications
  • U.S. Department Of State
    Consular Intern
    U.S. Department Of State May 2009 - Aug 2010
    Washington, Dc, Us
    • Reduced costs by performing cross validation of over 2,500 non-immigrant visa candidates• Performed over 500 background submissions to reduce security threats• Successfully managed logistics for over 4,500 visas, optimizing team capacity and providing customer support for over 100 applicants• Increased productivity and cost savings through research and design of Consular office space tosupport increased hiring• Managed sessions with architects to validate the requirements against the physical layout

James Millard Skills

Fundraising French International Relations Research Economics Foreign Policy

James Millard Education Details

  • The University Of The South
    The University Of The South
    Global Capitalism And Global Politics
  • Deerfield Academy
    Deerfield Academy

Frequently Asked Questions about James Millard

What company does James Millard work for?

James Millard works for Mongodb

What is James Millard's role at the current company?

James Millard's current role is SaaS Account Management Leader | Proven Track Record Building and Leading Customer-Facing Teams, Developing C-Level Relationships, and Driving Revenue Retention and Growth.

What is James Millard's email address?

James Millard's email address is jh****@****ail.com

What is James Millard's direct phone number?

James Millard's direct phone number is +130164*****

What schools did James Millard attend?

James Millard attended The University Of The South, Deerfield Academy.

What skills is James Millard known for?

James Millard has skills like Fundraising, French, International Relations, Research, Economics, Foreign Policy.

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