Responsible for online sales and traffic management, and in-store customer solutions. · Initiated effective marketing campaigns for the Online Store that resulted in and continues to double year over year sales quotas. · Built a client service response team to handle all aspects of customer concerns for the company. · Took existing negative reponse time metrics and implemented a system that resulted in our current above industry average numbers. · Designed an omni-channel experience to tie in both a virtual store to the brick-and-mortar. · Developed training manuals and multiple operational guides to drive in-store productivity and sales. · Facilitating order distribution and coordinating inventory movement to ensure customer satisfaction.

Responsible for making contact with small businesses across Canada and creating business development structures to increase overall business. · Contact prospective clients and selling the Vicinity by Rogers platform. · Complete product demonstration with small business owners via phone, web conference, email etc. · Offer product solution and overcome objections. · Worked alongside teammates to maximize sales results.

Responsible for managing daily operation of the store, focusing on handling customer service standards, launching initiatives to achieve sales targets, while building and motivating my team. · Daily focus on supporting and leading staff, maintaining sales focus, staff morale, and a positive atmosphere. · Dynamic sales training to ensure maximum store profits and responsible for administrative duties. · New manager training for other locations. Helped develop a company-wide training manual to advance product knowledge and sales strategies. · IT development work in partnership with head office.

Responsible for taking low volume, underachieving stores and flip the entire store, creating and maintaining positive profit margin results within three to six months. · Rebuilt stores with negative statistics: changed staffing environment, implemented company policy and procedures, aggressive training of all staff in selling techniques. · Was brought into and successfully improved eleven locations across Ontario. · Doubled sales quotas from previous years. · Internal and external shrink management.