James Moncheski Email & Phone Number

Manage a team of Analyst to lead an enterprise change to drive a more digital experience for WWT customers including a case management system in Salesforce; Account Support Request.

• First point of escalation, provide guidance, instruction, direction, support and leadership to the other sales applications analyst team members for the purpose of achieving overall team goals for my assigned team..
• Interact directly with Sales Operations, WWT Account Managers, IT Product Owners, Analysts, and Developers and other analytics teams throughout the business.
• Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
• Communicates and leads discussions/training in company meetings.
• Assists in on boarding of all new employees/assists in building training plans.
• Manages daily execution against all stakeholder/customer requirements.

Greater St. Louis Area

• Collaborate with IT architects and Sales Operations to develop processes for optimal Sales Operations performance.Responsibilities Include:
• Provide expertise and proactive analysis for process design, revision, implementation, and improvements.
• Serve as knowledge owner for Sales Operations including creation and implementation of training documents
• Lead simple to moderate complex sessions to analyze, diagnose, and resolve unpredictable and varied problems using a variety of methods, tools, and resources.
• Connect user needs to emerging technology in order to acquire or design tools, techniques, and approaches that allow Sales Operations and the End Customer to realize optimal results.

Greater St. Louis Area

Work across multiple organizations including Sales, Finance, Sales Operations, and IT to continually improve processes. Lead and test process enhancements using tools such as Oracle and Tableau. Effectively provide resolutions to level one support issues for Sales Operations users which involves troubleshooting and finding the root cause.

Greater St. Louis Area

Developed and drove relationships between World Wide Technology and Cisco at manager and director levels. Lead projects to improve Cisco and World Wide Technology business processes including the successful implementation of Cisco DSV into World Wide Technology.

Greater St. Louis Area

Supported a Federal account to process on average 20 orders per day. Effectively communicated order information to the customer. Continually worked with the Inside Sales Rep to improve processes, allowing the Inside Sales Rep more time to generate additional business

Greater St. Louis Area

Received outstanding sales award Demonstrated excellent communication skills by advising customers on their rental needsActively helped to raise the Customer Service Quality IndexSuccessfully marketed my branch resulting in two new account openings

Greater St. Louis Area

Processed up to 30 reservations a day for Enterprise customers, well above averageCreated and updated purchase orders using software system; NATRESAnswered incoming calls and resolved customers’ issues while staying below standard handle time on the phone

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Delta Theta Fraternity, Entrepreneurship Club

Bachelor'S Degree, Business Administration And Management, General

Studied business for a semester in Austria while actively engaging with local and foreign students to better understand world cultures.