James Monia Email & Phone Number

Berkeley Township, NJ, US

Boston, Massachusetts, United States

- Founded and led a project to integrate several legacy systems into one platform saving over $2m in operating costs. United international teams and stakeholders using technologies such as Salesforce, Spark AI, and AWS to retire old systems and create a new hub to serve internal and external clients - Led another team simultaneously to revolutionize how.

New York, New York

- Championed the migration of our Drupal platform onto AWS - led cross-functional teams toarchitect, QA, and launch two brands in AWS resulting in 23% reduced operating costs- Led the development of a Varnish cache in AWS to completely decouple and insulate our websites from platform outages resulting in 100% front-end uptime regardless of platform health.

• Owned the relationship with a third party vendor to lead development on a new SaaS customer-facing chat service to replace the legacy system across multiple lines of business and platforms
• Trusted as an agile/scrum authority and mentor on several projects, most of which contained members that are completely new to the methodology
• Drove roadmap features, curates and sizes the backlog, and presents demos to stakeholders
• Managed timelines, releases, and roadmaps while paying special attention to security, cost, and ROI
• Main driver of production defect fixes. Coordinated efforts between team leaders and QA engineers
• Gatekeeper of system access. Managed all users and configurations on the platform.

• Managed an international array of clients to implement SaaS compliance training solutions
• Met directly with clients throughout the project to set clear expectations of roles and responsibilities, bring clarity to timelines, properly handle scope changes, and iterate on deliverables
• Owned the team's JIRA backlog and programming lifecycle, developed feature roadmaps, anddetermined the ROI of new additions to the product roadmap
• Directed the development team to iterate on a new software tool which reduced the development time of new courseware by 90%

Wall, NJ

• Led a pilot program to revolutionize our customer experience and reduce timelines across the board; the program has now been adopted company-wide.
• While working hand in hand with the VP of Business Execution, my team took a segmented and uncommunicative business model and reorganized it into a fluid and effective process. When scrutinized by our parent company.
• Externally, we are the singular point of contact for the client, while internally we are managing the project and coordinating the efforts of the rest of the company.

Wall, NJ

As a representative of the largest health insurer in the state, my responsibilities included being an all inclusive resource for our members nationwide. I worked in the National Accounts division servicing respected companies such as Pfizer, Novartis, Johnson and Johnson, and Merck.

Melbourne, FL

I’ve had the opportunity to intern with a registered 501(c)(3) non-profit organization called To Write Love on Her Arms, where I would wake up and spend every morning fielding emails directly from supporters. Because of the nature of this mental health organization, I was taught the sincerest definition of tact, patience, accountability and mental agility.