Supporting K12 Public schools and other education establishments with device management software in the classroom, on the network, for online safety and in collaboration with organisations like Microsoft Teams. Aiding Teachers, Administrators, School Safety personnel and Technology staff to manage devices and students in many areas that keep a school running efficiently.

Edmentum International support around 80 countries in Digital Curriculum and Assessment. Offering schools the ability to implement projects that support virtual academies, curriculum content and online course. Ultimately supporting students and educators across the globe.

Impero are a leading cloud or server hosted management software for Windows, Chrome, Mac, iOS and Android, with the ability to manage devices on and off campus and support student safety and wellbeing.I currently manage New Business develop in the US on the East Coast - Which include New York, Florida and ArkansasWe partner with large technology groups like CDW-G, CDI, Insight, Howard Technologies, SHI & Zones

I have a wealth of experience in all areas of customer contact centre but have remained focussed on developing my department and the sales arena through Learning & Development.Currently I am working on a Sales Academy to fulfil the requirements of a dream sales force that's easy to do business with and which has the customer at the heart of what they do whilst achieving sales targets.

Over the last 18 months I have worked on business development within Worldpay for a new Inbound lead generation team. Designing processes and developing the department to deliver on Worldpay's KPI's and improve performance across lead development.I have recruited, trained and developed new and existing agents where I continue to support the strategy and changes in department.

Supporting key initiatives for the Nottingham Debt Recovery teams through learning and development.

Management & Leadership DevelopmentE-Learning designStakeholder managementStrategic PlanningDesign & delivery of Learning solutionsTraining/Learning Needs AnalysisEvalution

Currently liaise with management and stakeholders in order to conduct training needs analysis, considering time effectiveness, business needs and ROI for key stakeholders and my customers.Senior developer of all training content and training packages on a National basis. To groups of up to 20 people, across the UK Large mounts of experience in the delivery of Collections (Mobile & Media) and also Customer Relations (Mobile & Media)Promote and encourage the use of e-learning, first point contact for L&D Colleagues for e-learning queries and adviceContent Champion for updating and designing all current Collections training materialCreate new training material and deliver to all levels – to include performance management, objectives for the annual performance reviews, soft skills and system trainingProduce extensive and detailed reports/evaluations to my key stakeholders.Coaching my client groups to deliver towards the business needs

First point of contact for all enquiries.Debt Management for all customers and retention of customer base.General Billing and collection queries.Debt handling