An experienced Workflow Manager leading a department responsible for debt purchase and contingent businesses across Australia, United States, and New Zealand. Expertise in large-scale data and platform migration projects following company acquisitions. Skilled in automated ETL processes, client relationship management, technical business analysis, and cross-functional collaboration. Committed to delivering exceptional service, resolving issues promptly, and driving business growth through data insights and strategic planning.Experience:- Leading 20 staff responsible for overseeing ETL and Client Management services for debt purchase and contingent businesses in Australia, United States, and New Zealand.- Delivering multiple large-scale data and platform migration projects following the acquisition of companies such as Baycorp, Baycorp NZ, NCML, and Lion Finance.- Managing and resolving an average of 6,500 internal service request tickets per month.- Implementing automation and process improvements across the businesses.- Expertise in technical business analysis, process documentation, and design projects, contributing to improved operational efficiency.- Cultivating client relationships by delivering prompt and exceptional service, and efficiently managing vendors.