James Morter Email & Phone Number

United Kingdom

• Developed a full understanding of the Worldwide product and advised customers of holiday options
• Key point of contact for all Worldwide customers from their initial enquiry through to departure
• Bespoke Itinerary creation
• Ensured all bookings and customer details are accurately recorded in TMS system
• Digital money handling
• Responsible for the administration of bookings for Worldwide

Rochester, England, United Kingdom

• Recorded all customer contact activity and maintained accurate customer profiles in the Company CRM
• Reviewed customers product consumption levels and order history
• Managed the customer ordering process; taking the orders, booking daily deliveries & collections
• Coordinated dispatch of product and equipment with Warehouse
• Tracking of all equipment placements and returns until complete
• Provided initial end user product training for F&B teams via either phone or video based calls

Paddock Wood

• Received service calls from Customer Service Desk that are time sensitive
• Collated and updated relevant information to assist with fault diagnosis for engineers on site
• Prepared with sending out invoices and supporting documentation to Area Managers
• Continuously monitored deadlines whilst updating appropriate systems with regards to status of call
• Completed customer quotes following engineer visits
• Re-confirming engineer attendance arrangements with sites

London, United Kingdom

• Checking invoices and preparing supporting documentation
• Managing flight allocations
• Ensuring pre and post tour extensions have been confirmed with Ground AgentsCreating and checking all Group Travel itineraries
• Preparing and sending out confirmation invoices for all bookings
• Monitoring deadlines to be met with airlines, ground handlers and clients
• Sending rooming lists to local agents, hotels and ground handlers

London, United Kingdom

• Liaising with clients, suppliers and colleagues
• Confirming all bookings and client requirements with relevant operators
• Solving problems and finding agreeable solutions or compromises
• Accurate and timely communication via email and phone
• Handling booking amendments politely and smoothly
• Digital money handling (SagePay) and quoting