James Morter Email & Phone Number

United Kingdom

Developed a full understanding of the Worldwide product and advised customers of holiday options• Key point of contact for all Worldwide customers from their initial enquiry through to departure• Bespoke Itinerary creation• Ensured all bookings and customer details are accurately recorded in TMS system• Digital money handling• Responsible for the administration of bookings for Worldwide• Liaising with suppliers to make and confirm bookings• Prepared holiday documentation and ticketing and dealing with changes from suppliers• Responsible for handling, & resolving where possible, customer complaints• Liaise with suppliers and representatives as required, to ensure the holidays operate smoothly• Supported the Product Manager with the development of the Worldwide product• Attended travel shows to promote the worldwide products• Assist with admin and maintenance of the website and holidays in the TMS reservation system

Rochester, England, United Kingdom

• Recorded all customer contact activity and maintained accurate customer profiles in the Company CRM• Reviewed customers product consumption levels and order history• Managed the customer ordering process; taking the orders, booking daily deliveries & collections• Coordinated dispatch of product and equipment with Warehouse• Tracking of all equipment placements and returns until complete• Provided initial end user product training for F&B teams via either phone or video based calls• Troubleshooting & maintenance support for the end-user operator.• Creating and sending invoices

Paddock Wood

• Received service calls from Customer Service Desk that are time sensitive• Collated and updated relevant information to assist with fault diagnosis for engineers on site• Prepared with sending out invoices and supporting documentation to Area Managers• Continuously monitored deadlines whilst updating appropriate systems with regards to status of call• Completed customer quotes following engineer visits• Re-confirming engineer attendance arrangements with sites• Data loading on company CRM system

London, United Kingdom

● Checking invoices and preparing supporting documentation● Managing flight allocations ● Ensuring pre and post tour extensions have been confirmed with Ground AgentsCreating and checking all Group Travel itineraries● Preparing and sending out confirmation invoices for all bookings● Monitoring deadlines to be met with airlines, ground handlers and clients ● Sending rooming lists to local agents, hotels and ground handlers● Advising names to airlines including any special requests● Re-confirming all arrangements for toursPreparing all clients’ tour itineraries and travel documents● Data loading on company CRM system and CRS system (Galileo) as and when required● Reception duties and dispatch of outgoing afternoon post on a roster basis

London, United Kingdom

● Liaising with clients, suppliers and colleagues● Confirming all bookings and client requirements with relevant operators● Solving problems and finding agreeable solutions or compromises● Accurate and timely communication via email and phone ● Handling booking amendments politely and smoothly● Digital money handling (SagePay) and quoting● Managing and filing supplier invoices● Updating back end system, presented on our company websites● Receive Travel Itineraries from operators and ready for dispatch to clients● Preparing client confirmation invoices & receipts● Training new staff