• Provided strong leadership to team members with problem solving and strong communication and excellent interpersonal skills• Managed training, schedules, and new hire recruitments• Ensured compliance with licensing, health, and safety legislation/guidelines. Controlled purchasing and inventory levels• Under new leadership sales has increased from the previous years and customer satisfaction has increased

• Trained, coached, and developed team member’s skills • Enforced and educated team members on all the appropriate work rules, personnel policies, labor laws, and security and safety procedures• Effectively recommend and/or implement appropriate corrective action within employees.• Effectively addressed patrons’ complaints and provided satisfactory services• Maintained critical standards for raw and finished product quality, service speed and quality, cleanliness, and sanitation

• Directed, coordinated, and participated in preparation of, and cooking, assembling, or packaging of food served or prepared by crew members• Issued written and oral instructions, establishing priorities and sequences to expedite workflow• Assigned duties and examined work for completeness, efficiency, and conformance to policies and procedures• Coached employees to follow all workplace safety policies and procedures• Communicated to assistant general manager and general manager about employee concerns and workplace improvement during shifts

• Prepared products following recipes while maintaining food quality and following health codes• Communicated with the team to ensure patrons are served with the highest quality of products• Collaborated with other team members to ensure a positive guest experience• Inspected and cleaned food preparation areas, such as equipment and work surfaces or serving areas to ensure safe and sanitary food-handling practices• Ensure freshness of food and ingredients through effective rotation and labeling of products in the walk in• Communicated with the incoming shift as to what prep items need to be completed/prioritized

• Greeted, served, and took orders for patrons as the front of the house position at Ezell’s Famous Chicken Wallingford Location• Provided excellent customer service in a high-volume restaurant while ensuring patrons received what they needed. • Prepared and portioned sauces, sides throughout the day while maintaining a clean work area for everyone

• Managed the front and back end of the bar at the Hilton Garden Inn in Louisville, Kentucky• Responsible for the organization of the liquor room and beer/wine cooler and maintaining inventory log of items• Enforced policies regarding these areas including liquor requisitions and was responsible for the liquor par levels in beverage areas• Ensured beverage staff members follow proper procedures for ordering, pouring, and cashiering• Conducted inspections of work areas regularly and addressed items that need attention

• Directed and developed the functions of administration of the Food and Beverage department to meet the daily needs of operation• Assigned and delegated responsibility for the operation of the food and beverage department (bar, restaurant, and room service) • Upheld the highest standard of food, service, and cleanliness• Ensured bar inventory and supplies are stocked appropriately • Prepared alcohol or non-alcohol beverages for bar and restaurant patrons. Interact with customers, take orders, and serve food and drinks. • Prioritized excellent guest experience by putting our guests’ needs first

• Fine Dining Server, Room Server, Casual Dining Server• Ensured that meals were being served in a professional and timely manner• Ensured that patrons' needs are met and is effectively handling patrons' concerns. • Maintained clean and organized storage areas• Provided direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties• Performed any general cleaning tasks using standard hotel cleaning products to adhere to health standards