James Munlyn Email & Phone Number

Baltimore, Maryland, United States

Washington DC-Baltimore Area

Annapolis, MD

• Responsible for the assessment, design and implementation of ITSM processes based upon ITIL v3 Foundations to ensure contractual Service Level Agreements (SLAs) are achieved.
• Contributes to the development of client deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures, training plans, and more.
• Coordinate service desks analyst to provide Tier 1 support on problems while assessing and escalating to Tier 2 and Tier 3 support when necessary.
• Conducted constant monitoring of Service Level Agreement percentages improving successful trouble ticker resolution rate and lead team that was instrumental in achieving first ever 100% completion of monthly SLA’s.
• Prepares recommendations for incident/problem resolution by researching, analyzing, and resolving with the originator.

Norfolk, Virginia Area

• Conducted all-source research and analysis to maintain a military order-of-battle database on conventional foreign and domestic military forces for forward deployed US Navy Combats.
• Completed structured queries against classified and unclassified information databases and message streams, as well as, developed an in-depth knowledge of subject forces' organization, structure, manpower, equipment.
• Provide Remote and onsite assistance to DoD installations and deployed military units on ELINT analysis, weapon system identification, training, and information of resource location.
• Developed collection requirements and evaluated intelligence and ELINT reports processing feedback from all clients and updating databases with appropriate information.
• Worked closely with supported team in responding to ad hoc tasks related to military analysis.
• Conducted ad hoc research and analysis in support of intelligence products for national-level policymakers.

Norfolk, Virginia Area

• Conducted research and signals analysis of radar information gleaned from extensive use of GaleLite, Wrangler, and Pathfinder databases and other ELINT production resources.
• Performed analysis of IO systems and EW systems capabilities, processes, procedures, architectures, networks, communications, and nodes to define required improvements, enhancements, and alternatives for Joint War.
• Prepared high level documentation and technical reports detailing the capabilities and vulnerabilities of foreign radar and radar-controlled weapons systems and provided recommendations and conclusions of research.
• Used specialized analysis and decision support software to ensure assessments were accurately reflected in the national technical ELINT reference and emitter characterization files (KILTING and EPL, respectively).
• Directly supported organizations charged with exploiting KILTING and EWIRDB information in order to develop weapons systems and electronic countermeasures and formulated tactics and operational deployment strategies.
• Conducted detailed analysis using Wrangler, GALE, EWIRDB, and EPL to build, update an distribute threat libraries for signal analysis equipment on over 300 US Navy ships.