James Munn Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Leading the industry into the next generation.

Greater New York City Area

Strategic Implementation of Dealertrack UniFI eMenu, Salesmaker, F&I Compliance and iDeal Digital Contracting

Home Office, New York

-Lead team of 10 Virtual Implementation Consultants who executed on discovery, configuration and training on various applications in the Front Office workflow including CDK CRM, Desking, Vehicle, Connected Lot, eSign/Digital Contracting and One-Eighty.-Manage staff across U.S. & Canada; direct teams to implement software targeting clients in U.S., Puerto Rico, & Canada.-Executed cost-reductions using innovative headcount modeling for Virtual and Onsite, multi-product installers.-Executed on Launch Partner role responsible for multiple successful product launches across the Front End portfolio.-Managed transition of product acquisitions of MenuVantage and Connected Lot apps into CDK Global.-Created full implementation models across multiple complex software applications.

- Managed staff of 7 associates who remotely installed CRM, Desking and Vehicle applications.- Responsible for moving multiple costly and time-consuming processes into inexpensive and nimble virtual models such as MenuVantage and CDK Vehicle.

- Achieved lead in overall CSI and install volume for team.- Spearheaded the implementation of w.e.b. Desking at AutoNation.- Leveraged sales experience to partner with R&D to add critical w.e.b. Desking features.

- Built entire internet department including website, infrastructure, online banners/advertising as well as pay plans- Successful commission sales and management of internet lead generation and online sales.- Managed dealership training and certification responsibilities with General Motors