During my role as a Programme Director, I report to the CIO. Spearhead and monitor strategic transformation programme, powered by SAP S4 Hana and Microsoft Dynamics. I manage the system integrator partner RFP.. I establish common template for business processes, including integrated business planning, manufacturing, procurement, order to cash, warehousing, record to report, treasury, and lead to cash (CRM). I mentor and guide C-Suite on transformation for business success and growth.The following are highlights of the value I brought to Glen Dimplex:• Succeeded to deploy S4 Hana, IBP, PPDS, and MS Dynamics modules and processes to business units remotely as a result of Covid-19 restrictions.• Launched new digital and CRM platform in Canada & U.S and new target operating model in U.K & IE business units.• Introduced full suite of real time BI reporting capabilities by leveraging S4 Hana.• Successfully completed SAP upgrade from version 1709 to 1910.• Delivered various programme into Ireland, U.K, Nordics, Canada, and U.S.• Lessened inventory by 5% through implementation of new integrated business planning solution.• Delivered savings of 500K annually by negotiating and securing SAP contract.• Negotiated fixed price SI contract to ensure delivery of programme within defined budget.To date have delivered two greenfield SAP S/4 Hana and MS Dynamics releases into the Uk and Ireland busineses, followed by our Nordics region and most recently our Canadian and U.S business units

Dyson is a global technology company. We examine what currently exists and question it. We take things apart and look at them from new angles. We reinvent things that should simply work better.

Dyson has approved a transformation programme that will transform organisations, processes and systems that interact with consumers in Great Britain and Ireland, US and Canada. The business capabilities that interact with consumers include the Contact Centre, Field Service / Repair Centres, Website and Direct Marketing. Dyson has selected SAP CRM as a common IT system to support the transformation from the current state.The role manages the Dyson team of Business Process Analysts (BPAs) and is responsible for overseeing the definition of business process re-design and SAP CRM solution for Great Britain and Ireland, US and Canada. The role ensures that the BPA team meets the needs of these individual Dyson markets whilst protecting a common template.The BPA team are key project team members who liaise with business stakeholders to understand requirements, work with IT team members to bring those requirements to life in SAP CRM and then deliver the solutions to the business.The role is also responsible for:• Recruits (with the Programme Manager), develops and supports the BPA team as required to deliver the One View programme objectives.• Manages the day to day operation of the BPA team, 1:1s, team meetings, quarterly, six monthly and end of year appraisals.• Supervises and balances the workload of the BPA team to ensure programme objectives and required BPA deliverables are delivered on-time and to specification.• Oversees the production and publication of Dyson BPA deliverables to ensure they meet required quality.• Ensures all Dyson BPA workshops and meetings are well planned, prepared, executed and documented.• Builds effective working relationships with Heads of Business Process, IT professionals and all other programme team members to deliver reengineered business processes and an optimised IT system to support delivery of programme benefits.• Manages BPA team delivery against the programme plan

• Business processes definition – identifying gaps for future releases and providing solutions which meet business requirements at the optimum cost• Produce detailed functional design documents• Business change – work with local stakeholders to identify business changes • Reporting & forms – identifying report & forms changes, and working with the reporting stream to ensure reports & forms are well specified• Interfaces – identify and work with the development stream to specify and develop necessary interfaces, and testing with appropriate 3rd parties or internal teams.• Extensive experience with integrating SAP with local CRM systems• Testing – work with business stakeholders to define test scenarios and ensure effective testing • Training – enhance training material for changes required as a result of enhancing the common template, and deliver training sessions to end users• Data migration & cutover – work with the Implementation team and Group Data Management team to ensure data changes are understood. Support the data migration & cutover activities• Support – assist out-sourced support partner where required in supporting those countries that are already live with SAP• Experience of developing SD processes and establishing governance