Principal Network Support for Cricket

Network Engineering Cricket Wireless

Managed worldwide sales support and solution support activities for the KORE Systems Group Connected Devices Platform (CDP). Responsible for primary technical relationship with customers and prospects, promoting the technical and feature attributes of the KORE CDP. Capture and document concept level requirements and feature requests. RFI/RFP lead engineer with on going technical clarifications responsibility throughout the sales process. Manage proof of concept evaluations.

Dedicated Systems Engineer supporting pre and post sale engineering associated with the nationwide SMS messaging network buildout for a Tier 1 mobility carrier based in Atlanta.• Supported Systems Engineering activities for all Acision platforms including Acision application and Open Messaging Gateways, SMSC, Business Tools (BI) and billing mediation platforms • network architecture including IP network design, redundant OSS, Bearer channel, B+R, IP allocation and routing. • Bids+Proposals lead for new products and RFx’s• Roadmap initiatives for network evolution and change management. Collaboration with BU heads• Understand AT&T process from design through production readiness. • Managed and executed Proof of Concept for multiyear 100 million subscriber MMSC RFP• Achieved over 75% reduction in outstanding SW/HW Change Request for all N.A. accounts resulting in increased customer satisfaction based on accurate quarterly development roadmap visibility. • Developed tool for AT&T sigtran network capacity sizing specific to regional (4NDC) messaging profile.

Dedicated Pre and Post sales engineering activities for a Tier 1 carrier based in Altanta Ga and Redmond Wa

Managed the North American pre and post-sales support organizations in support of all enhanced messaging products. Developed training course and material for World Wide Applications Engineering organizations. Personally supported sales efforts worldwide as “A” team sales support resource. Generated and maintained configuration guidelines for all enhanced messaging elements.