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James Murr Email & Phone Number

Technical Account Manager (TAM) at NICE
Location: Scottsdale, Arizona, United States 11 work roles 1 school
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Role
Technical Account Manager (TAM)
Location
Scottsdale, Arizona, United States
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Who is James Murr? Overview

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James Murr is listed as Technical Account Manager (TAM) at NICE, a with 5876 employees, based in Scottsdale, Arizona, United States. AeroLeads shows a matched LinkedIn profile for James Murr.

James Murr previously worked as Senior Consultant; Technical Project Manager, Project Manager at Microsoft and Technical Project Lead and Subject Matter Expert (SME) - Tier One Carriers at Metaswitch. James Murr holds Associate'S Degree, Electrical, Electronics And Communications Engineering from Community College Of The Air Force.

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NICE

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Profile bio

About James Murr

With over 25 years of progressive experience in telecommunications, unified communications, and network architecture, I have been at the forefront of delivering complex technical solutions that drive business outcomes. My journey started with hands-on engineering roles, where I mastered the deployment and management of advanced telecommunications and unified communications infrastructures.Over the years, I have successfully transitioned into senior leadership roles, leading cross-functional teams to design, implement, and support large-scale, multimillion-dollar projects across the globe. As a Senior Consultant, Technical Project Manager, and Regional Manager, I have consistently combined technical expertise with strategic planning, ensuring projects are delivered on time, within budget, and aligned with business goals.One of my key strengths lies in building high-performing teams and fostering a culture of continuous improvement. While leading the Professional Services team in Australia/New Zealand, I established a regional presence from the ground up, hiring and mentoring engineers, managing pre-sales engagements, solution architecture, and ensuring post-sales support—all while delivering results six months ahead of schedule.Throughout my career, I have remained customer-focused, building and managing relationships that ensure long-term success and satisfaction. My broad experience spans VoIP, SIP, cloud-based solutions, project management, and channel partner management.I’m passionate about staying ahead of technology trends and utilizing my knowledge to solve complex challenges in telecommunications and networking. I thrive in environments where leadership, innovation, and strategic thinking are key to driving success.

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James Murr's current company

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NICE
Nice
Technical Account Manager (TAM)
hoboken, new jersey, united states
Website
Employees
5876
AeroLeads page
11 roles

James Murr work experience

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Technical Account Manager (Tam)

Current

The Technical Account Manager (TAM) role at NICE Ltd. serves as the primary technical and account contact, managing client relationships and providing expert technical guidance. This role focuses on ensuring seamless solution integration, optimizing system performance, and addressing escalations or issue resolution.Key responsibilities include: - Understanding customer requirements to deliver tailored solutions. - Providing proactive support to ensure client satisfaction. - Collaborating with internal teams to drive successful outcomes using NICE’s advanced technologies.

Nov 2024 - Present

Senior Consultant; Technical Project Manager, Project Manager

Phoenix, Arizona, United States

- Led high-performing teams of 2-6 engineers, delivering multimillion-dollar projects on time and under budget by reducing delivery costs by 10%.- Provided technical leadership and oversight, ensuring successful VoIP, cloud, and IMS / VoLTE deployments that consistently met 95% identified project benchmarks.- Mentored junior engineers on soft-skills and the need to proactively define efficient work methodologies using a Model Coach Care model. - Independently managed medium sized service delivery as a combined Project Manager and Technical Lead role responsible for project budget and on time delivery of project milestones. - Identified risks and implemented solutions, reducing project overruns by 15% and keeping projects aligned with stakeholder expectations and the statement of work.- Contributed to Cloud-based New Product Introduction (NPI) process improvement and engaged with Product, Engineering managers and cross functional teams to reduce customer onboarding time by 30%. - Enlisted to support Pre-Sales Proof of Concept testing to aid in closing sales cycles on time and within expected fiscal quarter.- Collaborated with senior leadership to align technical project execution with company-wide business objectives, contributing to long-term scalability and profitability.

Jul 2021 - Aug 2024

Technical Project Lead And Subject Matter Expert (Sme) - Tier One Carriers

Phoenix, Arizona Area

- Managed complex projects and assigned engineers for Tier 1 carriers, including the deployment of virtualized wireline IP Multimedia Subsystem (IMS) networks and cellular VoLTE 4G core solutions, achieving a 100% project success rate.- Represented customer interests in New Product Introduction (NPI), influencing product development to address operational challenges and customer requirements.- Worked closely with global teams to implement continuous process improvements, improving group performance and delivery efficiency by 15%.

Oct 2018 - Jun 2021

Principal Project Engineer - Strategic Accounts

Phoenix, Arizona Area

- Led network transformation projects for strategic accounts, optimizing performance and reducing network outages by 35% through early project assessments and customer education on redundancy requirements.- Developed strategies that reduced deployment costs by 10% for strategic accounts by utilizing least cost rate centers and developing work packages that utilized spare engineer capacity. - Contributed to customer training and support efforts, reducing new customer service tickets by 20% in the first 6 months.

Nov 2016 - Oct 2018

Australia And New Zealand Regional Support Manager

Sydney, Australia

- Selected by the VP of Professional Services to establish the Service Delivery and Support team for the Australian and New Zealand region, achieving full operational capability 6 months ahead of schedule.- Managed multimillion-dollar projects, ensuring on-time delivery and leading to a significant improvement in customer experience.- Acted as the primary Sales Engineer and Solution Architect, supporting pre-sales discussions and contributing to a 15% increase in regional sales.- Engaged Channel Partners, overseeing executive engagement and Channel Partner training for solution delivery.

Dec 2014 - Nov 2016

Lead Engineer - Customer Success Manager - Strategic Customers

Phoenix, Arizona Area

- Led the deployment and commissioning of telecommunications products for strategic Tier 1 carriers.- Tailored deployment strategies to meet customer needs, reducing project delivery times by 15% and improving Customer Experience (CX) scores as measured by recurring customer surveys. - Delivered custom training and familiarization sessions, contributing to increased customer readiness and satisfaction.

Jan 2011 - Jul 2014

Regional Southwest Manager - Technical Support

Phoenix, Arizona Area

- Managed a team of 4 engineers, optimizing resource allocation and serving as the primary managerial contact for customer escalations, ensuring consistent achievement of KPIs for ticket and incident management.- Reduced customer escalations by 30% by implementing a "Customer First" model and educating the team on the importance of maintaining proactive customer relationships.- Led pre-sales engagements, aligning technical solutions with customer needs, resulting in enhanced solution delivery and stronger alignment with customer expectations.- Introduced a "Customer Obsession" methodology, driving higher customer engagement and satisfaction through personalized communication strategies.

Oct 2008 - Jul 2011

Technical Support Engineer

Phoenix

- Provided technical support for VoIP, Legacy PSTN, and IP networking systems, serving as the long-term primary contact for multiple client accounts throughout the product life cycle.- Deployed new VoIP solutions in both greenfield and live network environments, enhancing customer satisfaction through effective troubleshooting, issue resolution, and clear communication.- Developed and led onsite customer training programs, reducing post-installation support requests by 10%.

Oct 2005 - Oct 2008

Sales Engineer

Phoenix, Arizona Area

- Provided technical expertise to support sales efforts for bundled T1 platforms, VoIP, and Gateway products.- Played a key role in the adoption of Bundled T1 Data and Voice Services in the CLEC market, resulting in a 20% increase in VoIP market penetration and sales.- Acted as Western US Subject Matter Expert for VoIP solutions and telecommunications integration, successfully completing Proof of Concept testing cycles , which directly contributed to a 10% increase in deal closure rates and expanded market share.

Jun 2003 - Oct 2005

Customer Support Engineer (Tier 1), Application Design Engineer, Tier 2 Support

Greater Denver Area

- Provided Tier 1 and Tier 2 technical support for VoIP, GR-303, DS1/T1-CAS, DS3, STS-1 and telecommunications gateway products, and network technologies.- Contributed to product testing and test plan development based on customer feedback, leading to improved product performance.

Oct 2000 - Jun 2003

Staff Sergeant – Expeditionary Force Communications | United States Air Force (Usaf)

United States Air Force

Global Assignments

- Managed global communication systems, including satellite and wideband solutions, ensuring high availability and mission success in Europe and the Middle East.- Led cross-functional teams, ensuring communication reliability and security while mentoring junior technicians, improving readiness by 20% and reducing downtime by 15%.

Sep 1993 - Nov 2000
Team & coworkers

Colleagues at NICE

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1 education record

James Murr education

FAQ

Frequently asked questions about James Murr

Quick answers generated from the profile data available on this page.

What company does James Murr work for?

James Murr works for NICE.

What is James Murr's role at NICE?

James Murr is listed as Technical Account Manager (TAM) at NICE.

Where is James Murr based?

James Murr is based in Scottsdale, Arizona, United States while working with NICE.

What companies has James Murr worked for?

James Murr has worked for Nice, Microsoft, Metaswitch, Metaswitch Networks, and Carrier Access.

Who are James Murr's colleagues at NICE?

James Murr's colleagues at NICE include Ann Arlene, Toya Ernest, Bledi Bledi, Jagan Sivalingam, and Dolly Gohil.

How can I contact James Murr?

You can use AeroLeads to view verified contact signals for James Murr at NICE, including work email, phone, and LinkedIn data when available.

What schools did James Murr attend?

James Murr holds Associate'S Degree, Electrical, Electronics And Communications Engineering from Community College Of The Air Force.

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