James M. Email & Phone Number

United States

• Launched a company-wide information security program and continuous risk mitigation strategy, implementing new policies and procedures to enhance and increase the reliability and security of client and internal IT systems and projects housing both PII and PHI.• Planned, guided and managed Archway’s application, assessment and subsequent certification to the AICPA SOC 2 Type 1 and Type 2 Trust Services Criteria, successfully auditing the operational and security processes of Archway Health’s products, services and company.• Planned, guided and managed Archway’s application, process and subsequent approval as a CMS Qualified Entity allowing Archway to use the Medicare data to produce and publicly disseminate CMS-approved reports on provider performance.• Conduct internal, client and vendor risk assessments ensuring the validity and security of Archway’s data security.• Oversee the planning and execution of any required vulnerability audits, penetration tests and forensic IT investigations, ensuring that any outcomes improve Archway's overall IT security posture.• Manage partners, stakeholders, vendors and third-party service or solutions providers of relevant IT Security services.• Ensure the integration of IT Systems Development with the organization’s overall security policies and data protection strategies.• Ensure that staff is trained in the latest security awareness skills, together with any associated protocols, methodologies and procedures.

Greater New York City Area

• Created and ran test plans, suites and cases based on user requirements for new features, bug fixes and regression across CI, Stage and Production environments on Archway Health’s Carelink patient management platform.• QA monthly analytics reports on to ensure user data security and data accuracy. • Provided client end user support for both Archway’s Carelink patient management platform and Archway Analytics products. Provided internal support for all hardware and software in addition to Archway platforms.• Managed the purchase, installation, configuration and maintenance of company hardware and software. Managed and monitored hardware and software systems using mobile device management system to ensure security and compliance.

Greater New York City Area

• Modernized company’s technology infrastructure by directing the implementation of Microsoft Small Business Server, Microsoft Exchange Server, first internal network and desktop environment, GPS tracking system for the company’s fleet of maintenance vehicles, transition to paperless office and web-based remote check deposit and banking system. Supported modernization initiatives by training employees how to use hardware, software and browser-based applications.• Budgeted, scheduled deadlines, directed and managed the purchase, installation and maintenance of all hardware and software for video surveillance systems, remote access locks, intercoms and digital directories at remote company properties. Installed, configured and managed web-based monitoring and management systems for each property. • Budgeted, scheduled deadlines, directed and manage the content development for the company’s first website used for marketing and leasing commercial real estate availabilities. Directed and managed designer and developer in the production of company website’s layout, design and functionality.• Researched and implemented new software and applications used for updating company website, designing and creating floor plans for buildings and available units; monitoring and acquiring surveillance footage requested by employer, local law enforcement, insurance companies and other stakeholders. Trained staff on how to use these programs and systems.• Managed the purchase and upgrade of new and existing hardware and software. Provide training and desktop support for end users.

Orlando, Florida Area

• Developed, wrote and implemented installation guides, user manuals, and quick reference cards in both print and web-based formats to support over 2,000 employees registered with Harcourt's technology training Intranet Site.• Created and maintained multiple web sites for training administration and reporting to simplify employee course registration and to provide managers with real-time employee usage and progress.• Created and maintained multiple web-based discussion forums to provide global decision makers with an internal dialogue tool for training and evaluation initiatives. • Designed and wrote executive reports providing statistical data resulting in a significant reduction in costs and a communication strategy to improve efficiency of employee training.