I am a dedicated 32-year-old family man, blessed with a loving marriage and three wonderful children. My dynamic personality, strong motivation, and outgoing nature define my approach to both professional and personal interactions. For over a decade, I lent my expertise to the City of Jacksonville, where I seamlessly navigated roles within the Clerk of Court and Court Administration.My experience ranges from proficient in Office 365 product, imaging/re-imagining PC's, and installing/set up of PC's and printers. I am also knowledgeable in network troubleshooting, hardware maintenance, and software support. Throughout my years at the City of Jacksonville, I developed a strong foundation in IT, handling various responsibilities that honed my technical skills and problem-solving abilities.My expertise extends to:Office 365 Administration:Proficient in managing and troubleshooting Office 365 applications.Experienced in user account management, email configuration, and collaboration tools.PC Imaging/Re-imaging:Skilled in the deployment and reconfiguration of computer images for efficient system setup.Familiar with imaging software and best practices for maintaining standardized computing environments.PC and Printer Installation/Setup:Extensive experience in the installation and configuration of PCs and printers.Knowledgeable in optimizing hardware settings for optimal performance.Network Troubleshooting:Adept at diagnosing and resolving network issues.Familiar with both wired and wireless network configurations.Hardware Maintenance:Proficient in hardware diagnostics and troubleshooting.Skilled at identifying and replacing faulty components for optimal system performance.Software Support:Well-versed in providing software support to end-users.Experienced in resolving application-related issues and ensuring software compatibility.I am eager to leverage both my AV and IT background as well to contribute to the seamless integration of audio-visual solutions. My passion for technology, coupled with my dedication to exceptional service, positions me as a valuable asset in any IT role.Open to exciting opportunities in the IT/AV sector, I look forward to connecting with like-minded professionals and exploring how my skills can contribute to the success of your team or organization. Let's connect and discuss how we can collaborate to achieve mutual goals!