James Newall Email & Phone Number

Manchester, England, GB

Manchester, England, United Kingdom

Macclesfield, England, United Kingdom

• Represent the group with a foundation knowledge of the complete product set, with specialist knowledge of their function, applying this when identifying and responding to members needs and utilising this knowledge to.
• Provide excellent service through handling of inbound and outbound calls dealing with quotes, new business enquiries, general information, policy services, policy amendments, surrenders and customer retention.
• Maximise every interaction with every member to ensure that members become an advocate for Royal London Group, whilst driving member loyalty to continue to broaden the member’s awareness of other products within the.
• Ensure all activities are delivered in line with best practice, working within the Royal London Group governance frameworks and policies.
• Achieve KPIs set by managers through proactively identifying member needs and cross selling products to ensure our members are on the best products.
• Be responsible for acting as the first point of contact for our members through taking inbound calls and making outbound calls where necessary

Manchester, England, United Kingdom

• Responsible for the strategic direction/development of my team of nine award winning account managers
• Introduction of team financial targets and measures linked to customer outcome plans
• Coaching and mentoring, 1:1 reviews/appraisals; tailoring development plans where needed
• Creation of customer specific demographic propositions e.g. SME, versus Blue Chips.
• Delivering increased profit through commercially astute implementation of customer agreements
• 96% customer retention/bid avoidance through application of my responsive, flexible bid avoidance style

Manchester, United Kingdom

• Accountable for an extensive portfolio of 250+ customers spending £100k < £6.0M
• Bringing £100M of off contract customer spend under management
• Application of extensive sector knowledge and key market and customer drivers in the formulation of win-themes and story boarding for customer rebids and retention strategies, across team and personal portfolios
• ‘Communications Champion’ engaging key internal and external stakeholders at individual and group level such as booker community, procurement specialists and relationship owners i.e. contract or category leads
• Managed pipeline of upsell and cross sell opportunity focussing on added products or propositions
• Subject matter expert for public sector customers within the team and wider business

Manchester, England, United Kingdom

• Managed and developed a portfolio of high-profile public and private sector accounts (c. £22m) including Ministry of Justice, Defra and UK enforcement and Home Office agencies
• Built enduring and effective multi-level relationships through structured face to face meetings, end user presentations and workshops
• Maximised spend across all services through application of strategic action plans detailing key objectives and pivotal milestones.
• Activities focusing on areas of cross-sell, savings opportunities, improvements to booking processes to minimise cost of sale, development of preferred hotel and travel programmes
• Secured new business through research, presentations, contract knowledge and insight gained from excellent customer relationships.

Manchester, United Kingdom

Manchester, United Kingdom

City And Guilds - F&B And Hotel Operations Studies, Hotel And Catering Management, Distinction

Gcse - Maths, English Language, English Literature, French, Physics, Chemistry And History