James Nolan Email & Phone Number

Liverpool, England, United Kingdom

Since starting my position at Peel Ports I have honed my skills in troubleshooting, network fundamentals, and Microsoft products and platforms. I have further developed a hands-on experience in managing major incidents, and have continuously developed my ability to communicate to stakeholders at all levels.As well as day to day 2nd line support, at Peel I have developed key skills that are suited to an Industrial and Maritime IT environment. Dealing with operational technologies day to day that are key to the success of the business.

1st/2nd line technical support for Plus Dane Housing. I gained valuable experience in this role and was frequently involved in projects.-Provide first/second level support on faults and service requests and escalate where appropriate.-Liaise with the IT Team, users and project teams as required, to ensure the smooth implementation ofIT systems and equipment.- Installing and supporting desktop equipment and applications.- Hardware builds for equipment such as laptops and desktop PC's to mobile devices.- Citrix and remote fault fixing software.- Office 365 admin management.- Working with service desk software and fixing faults and service requests.- Ensure service desk and support documentation is maintained for all fault fixes and services requests.

Liverpool, England, United Kingdom

I started in the IT industry as an apprentice after I left college. After 2 years I received my apprenticeship qualifications and was promoted as an IT Technical Support Analyst.

A Levels

I studied both IT and History, and received a Merit for my IT work.

Gcse'S