James Nutkis Email & Phone Number

Aid Product Management in Strategic and Operational areasLead International Business Growth

• Directed the growth of commercial products increasing annualrevenue from under $1MM to over $25MM and expanding thecustomer base to over 1000 organizations.• Managed the Software Quality Assurance team formalizing itsoperations and integrating it into the agile development process.• Formulated an empirical methodology for analyzing productopportunities enhancing strategic decision-making.• Established a Market Strategy department overseeing marketanalysis and competitive research to inform strategic direction.

• Expanded responsibilities to include all Customer Support functionsenhancing customer satisfaction and retention.• Championed the transition to the Scrum agile methodology leadingprocess optimization for the product development team.• Led the implementation of an integrated Customer Feedback portalstreamlining feedback collection and product improvementprocesses.• Oversaw all customer-facing aspects of the service ensuring acohesive and user-centric experience.• Developed and managed UI/UX personnel significantly improvingthe product interface and user experience.• Wrote Business Cases for prospective functionality to review withwider executive team.

• Oversaw the development roadmap for the company's commercialsystem aligning product evolution with strategic business objectives.• Led the internal steering committee organizing bi-weekly meetingsto devise and refine product strategy fostering cross-departmentalcollaboration.• Directed requirements gathering and wireframing for a newproprietary Risk Assessment system enhancing the product's marketcompetitiveness.• Authored user manuals and marketing collateral for the launch ofthe updated system significantly improving user onboarding andengagement.• Facilitated Customer Focus Groups at the Annual Conferencegathering valuable insights to inform product development.• Engaged in numerous webinars enhancing the company's marketpresence and customer education on the updated system.• Launched a new Vendor Risk Management product leveragingproprietary methodology to capture market share.• Managed cloud-based IT infrastructure for commercial products andcorporate websites ensuring high availability and security.

• Solely responsible for the maintenance and enhancement of an OEMcommercial system for Risk Assessments significantly improvingsystem reliability and user satisfaction.• Conducted personalized training sessions for key accountsenhancing their understanding and utilization of the commercialsystem.• Spearheaded a project to configure a customized system instance fora major account leading to a marked increase in customerengagement and satisfaction.• Managed the Support Desk ensuring timely and effective resolutionof customer inquiries and issues

Education record

Education record