As a Senior Director of Product Management at HITRUST, I have over 10 years of experience in creating innovative and impactful solutions that address the needs and challenges of the healthcare industry. I lead a team of talented professionals who are committed to delivering high-quality products and services that enhance the security, privacy, and compliance of healthcare organizations. My core competencies include software quality assurance, user interface design, user experience, market strategy, and empirical product analysis.In my current role, I have directed the growth of commercial products, increasing annual revenue from under $1 million to over $25 million and expanding the customer base to thousands of organizations. I have also managed the software quality assurance team, formalizing its operations and integrating it into the agile development process. Additionally, I have formulated an empirical methodology for analyzing product opportunities, enhancing strategic decision-making. Furthermore, I have established a market strategy department, overseeing market analysis and competitive research to inform strategic direction. Through these initiatives, I have contributed to the success and reputation of HITRUST as a leader in the healthcare cybersecurity space.
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FounderOnqix Jul 2022 - Present -
Business ConsultantHitrust Apr 2024 - PresentAid Product Management in Strategic and Operational areasLead International Business Growth -
Senior Director Of Product ManagementHitrust Feb 2022 - Apr 2024• Directed the growth of commercial products increasing annualrevenue from under $1MM to over $25MM and expanding thecustomer base to over 1000 organizations.• Managed the Software Quality Assurance team formalizing itsoperations and integrating it into the agile development process.• Formulated an empirical methodology for analyzing productopportunities enhancing strategic decision-making.• Established a Market Strategy department overseeing marketanalysis and competitive research to inform strategic direction. -
Director Of Product ManagementHitrust Aug 2019 - Feb 2022• Expanded responsibilities to include all Customer Support functionsenhancing customer satisfaction and retention.• Championed the transition to the Scrum agile methodology leadingprocess optimization for the product development team.• Led the implementation of an integrated Customer Feedback portalstreamlining feedback collection and product improvementprocesses.• Oversaw all customer-facing aspects of the service ensuring acohesive and user-centric experience.• Developed and managed UI/UX personnel significantly improvingthe product interface and user experience.• Wrote Business Cases for prospective functionality to review withwider executive team. -
Product ManagerHitrust May 2014 - Aug 2019• Oversaw the development roadmap for the company's commercialsystem aligning product evolution with strategic business objectives.• Led the internal steering committee organizing bi-weekly meetingsto devise and refine product strategy fostering cross-departmentalcollaboration.• Directed requirements gathering and wireframing for a newproprietary Risk Assessment system enhancing the product's marketcompetitiveness.• Authored user manuals and marketing collateral for the launch ofthe updated system significantly improving user onboarding andengagement.• Facilitated Customer Focus Groups at the Annual Conferencegathering valuable insights to inform product development.• Engaged in numerous webinars enhancing the company's marketpresence and customer education on the updated system.• Launched a new Vendor Risk Management product leveragingproprietary methodology to capture market share.• Managed cloud-based IT infrastructure for commercial products andcorporate websites ensuring high availability and security. -
Technical AnalystHitrust Jul 2013 - May 2014• Solely responsible for the maintenance and enhancement of an OEMcommercial system for Risk Assessments significantly improvingsystem reliability and user satisfaction.• Conducted personalized training sessions for key accountsenhancing their understanding and utilization of the commercialsystem.• Spearheaded a project to configure a customized system instance fora major account leading to a marked increase in customerengagement and satisfaction.• Managed the Support Desk ensuring timely and effective resolutionof customer inquiries and issues
James Nutkis Education Details
Frequently Asked Questions about James Nutkis
What company does James Nutkis work for?
James Nutkis works for Onqix
What is James Nutkis's role at the current company?
James Nutkis's current role is Founder @ Onqix | FinTech.
What schools did James Nutkis attend?
James Nutkis attended University Of Tennessee, Knoxville, Montgomery Bell Academy.
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