A solutions-driven business analyst with over five years’ experience in performing business analysts’ tasks such as requirement elicitation, persona mapping, swot analysis, stakeholder analysis, cost benefit analysis, gap analysis, process modelling, AS-IS, TO-BE, Business case, use case diagram, wireframe, prototype, building websites, integrating CMSs and CRMs as well as working with cross-functional teams. Possess strong knowledge of business analysis framework such as Agile, Scrum, Wagile, Kanban, ADKAR change management, able to use various techniques/tools including PESTLE, MOST, BPMN to produce artefacts such as Mock-ups, Wireframe. Proficient in Confluence, Balsamiq, Lucid chart, Azure RPBig-picture thinking with proven ability to work well under pressure and flourish in a fast-paced, customer-focused environment. Highly effective change agent, an excellent negotiator and communicator who quickly builds a trusting and collaborative relationship with colleagues and clients to remove impediment and produce excellent results. Exceptional problem-solving, time management, critical thinking, decision-making, and organisational skills that enables efficiency, productivity, meeting KPIs and achieving business goals.