James O'Connor Email & Phone Number

London, GB

London Area, United Kingdom

Helping companies and friends in the CX community to thrive

London Area, United Kingdom

Supporting Actionable's co-founders on go-to-market strategy, value proposition and international expansion. Building the ideal client profile base and the technology and consulting partner portfolio.

London Area, United Kingdom

Supporting the TribeCX team's go-to-market, product strategy and driving business performance.

London, England, United Kingdom

• Co-founder of NPSx, #2 to the CEO, providing strategic vision planning and full operational enablement from venture inception, to multi $M revenue generation of four SaaS products.
• Owned commercial P&L, revenue target achievement, global go-to-market strategy, pipeline and activation. Directly built, led and delivered all direct and partner channels, Operational activation, and Legal team direct.
• Designed and implemented a robust go-to-market model including Bain consulting Partners, direct sales (B2B and B2C), and 3rd party technology vendor and implementation partnerships.
• Hands-on, personally managed and successfully Closed end-to-end sales for 60% of new logo deals (16 deals) and 65% of renewable revenue in 2023. Deal sizes typically multi $100k range.
• Tasked with a new business growth target of 155% in 2024 and 85% retention of 2023 revenue, with a global sales team of 3.
• Served as the catalyst between NPSx and Bain's consulting Partner groups across all regions. Inspired Partners to actively support NPSx engagement in a unified go-to-market to Bain clients.

London, United Kingdom

• Accountable for the global operations and strategy for $50+M product suite: Executive Programs & Leadership Boards. Advised executives at 1,400+ of the world’s largest companies.
• Led product transformation across 14 sub-products; collaboration with Sales & Customer Success, IT, Product Marketing and Finance groups - driving retention and commercial growth of our renewable products.
• Owned operational and client delivery effectiveness of 50+ SME advisory, and client support staff across EMEA, North America and APAC. Led team to successfully embrace better delivery methods and behaviors to.
• Also directly led and coached a global team of highly skilled SME's to clients serving CIO, Technology, Security & Risk and Digital leaders.

London, United Kingdom

• Led global product growth strategy and team for Customer Experience (CX) Council and Employee Experience (EX) Cohort. From 2015 to 2017, CX Council product membership grew 28% on a 10% YOY target.
• Tracked and focused on high member satisfaction, outcomes, and advocacy to drive higher renewal rates and enrichment opportunities for the sales organisation, as well as new business referrals. FY 2017 renewal rates.
• Grew a highly collaborative and effective team of 12 CX advisors and 1 team leader, dispersed but very connected and aligned across US, UK, Australia, and Singapore. Hired dynamic CX subject matter experts, and.
• CX advisor team supported over 270 of the worlds highest calibre CX leaders, at $500M+ turnover organisations.
• Proud of pioneering the successful product launch of a unique EX Advisory service, from concept to MVP and sale to 10 enterprise clients in the first 3 months. Quickly rolled out in US and Europe.

London, United Kingdom

London, United Kingdom

London, United Kingdom

Forrester's Customer Experience Council is a peer advisory and community product designed exclusively for executives responsible for driving their organisations' customer experience strategy and initiatives. Served as a trusted advisor to CX executives across EMEA, Asia-Pacific and the USA

London, United Kingdom

Marlow, England, United Kingdom

• Drove new logo multi-year strategic data partners and alliances with 3rd parties whose client facing products would benefit from integration of D&B value added data.
• Owned business development, commercial and pricing models and successfully aligned both parties’ legal counsels to finalize bespoke license terms.
• Led all integrations from start to end; including project managing multiple internal and external IT and operations teams, partner sales teams, and to ensure the timely development and rollout of each bespoke solution..

London, England Metropolitan Area

• Responsible for 3 key business areas; global partnership sales of our eClips solution (a digital, PAAS, Webservices, or API accessed database), wholly licensing the database to new partner wholesalers, and selling the.
• Started up and build out whole new digital department, including a technical pre-sales and post-sales manager, and customer success manager. Owned sales through to full tech implementation.
• Achieved target every year. Leaving NLA in 2009 at 17% above target and 38% below budget.