James Okoth Email & Phone Number

Saint Paul, MN, US

St Paul, MN

New York, New York, US

New York, New York, US

New York, New York, US

New York, New York, US

New York, New York, US

New York, New York, US

• Consulted with sales representatives and internal subject matter experts to create custom presentations and product proposals.
• Organized department workflow, which included work assignments to Analysts.
• Reviewed and tracked production numbers and submitted results to senior management.
• Addressed and escalated production issues.
• Recommended and implemented process improvements.
• Collected sales materials and worked with product managers to ensure customer requirements are met.

London, GB

• Established and managed a streamlined investigations intake workflow and customer service engagement process for a multi-functional Corporate Security team.
• Developed over 30 Standard operating procedures to be utilized by security specialists and investigators in conducting investigations.
• Triaged and escalated security incidents to appropriate stake holders as necessary to ensure cases are addressed and closed in a timely fashion while reviewing the process for improvements.
• Provided investigative support to Corporate Security investigators and performed preliminary and investigations while managing workflow and determining priority, level of support, the type of engagement needed.
• Collaborated with internal stakeholders (e.g. Enterprise Health & Safety, Enterprise Information Security, Human Capital/Employee Relations, Legal and Real Estate Services) along with external customers in gathering.
• Interacted with peers, management, and senior leaders in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace.

Minneapolis, MN, US

- Preparing final written reports at the conclusion of all investigations. - Documenting all investigations records and procedures for litigation purpose.- Verifying and handling escalated issues and customer problems.- Reviewing financial transactions and conducting interviews with customers and employees.- Gathering, compiling, and reviewing facts to.

Minneapolis, MN, US

• Managed the Fraud Service Center (FSC), including Demand Deposit (DDA) Account check fraud group, review team, corporate team, forgery collections team, claims initiation team, and FSC phone group.
• Developed new quality review group to ensure quality control and all compliance/auditing requirements are met.
• Assisted management in responding to Regulatory complaints.
• Supported and offered guidance to multiple team leaders/supervisors.
• Key point of contact and liaison between legal group and business lines.
• Analyzed current standard operating procedures to ensure that they remain up-to-date with industry regulations to ensure compliance and drive efficiency.

Minneapolis, MN, US

- Organized department workflow which included work reassignment when reconcilers were out making sure daily deadlines were met, and addressed production issues.- Reviewed, approved, and tracked chargeback/write-off packets to ensure they followed department operating procedures.- Developed training materials and updated procedures to train new employees.

Minneapolis, MN, US

- Processed transactions, reconciled, and maintained various accounts and ledgers.- Conducted research on discrepancies and made appropriate corrections or adjustments within established guidelines.- Reviewed accounts for aging items keeping them within established standards. - Prepared and developed financial documents and reports.- Identified and.

Master Of Science - Ms, Management Of Technology

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Chemical Engineering