James Olawale Email and Phone Number

- Responsible for setting clear team goals and KPIs to align with the overall project and management vision.- Delegation of tasks and overseeing day-to-day operation of the team as well as conducting regular debrief sessions to evaluate feedback on all activities from the team to improve efficiency - Managing and maintaining 1000+ nodes across 4 regions and multiple states in the country to ensure network availability and quality.- Strong focus on customer service and creating an educational experience for the team based on the needs and requirements of the customers.- Providing support to resolve highly complex issues and escalations.- Meet deadlines, complete assignments, utilize network tools, ensure adherence to processes and procedures in carrying out operations with detailed RCA to meet all Service Level Agreements, reduce MTTR and avoid repetitive failures.- Conducting general technical support to improve network performance through regular audit and trend/KPI analysis and maintenance of the network. - Effectively communicates operational status to team and upper management/leadership.- Responsible for attending weekly meetings for ongoing collaboration and consultation with key stakeholders.

- Working with Huawei/MTN team for network support and providing support services on the network.- Monitoring, maintaining & analysing network performance, availability of all Datacom nodes specifically Huawei nodes (NE40E-X8A, CX600 series routers and ATN980B) & generating reports using Huawei’s Network and Management System U2000- Assist the planning team in implementation design and IP plan for network deployment- Responding to customer requests for new additions, upgrades, and change in network devices and provisioning of mobile services as well as enterprise services.- Communication of New Incident/Issues to superior Officers.- Troubleshooting and resolving several network issues within MTTR and customer SLA.- Improving network stability by proper analysis to prevent network failure.- Migration of services from other networking vendors (Tellabs) and Huawei nodes (OSN 550) onto Huawei routers (CX600 routers and ATN980B).- Performing various tests (Resilience Test and Failover Test) on the network to ensure the availability and rigidity of the Nodes and services on the network through customers change management processes.- Working hands on with various technologies such as BGP, IS-IS, L2VPN, OSPF, L3VPN and MPLS-TE.

- Carrying out indoor and outdoor test for network performance using Huawei’s GeneX Probe software.- Analyzing Drive test log files and proposing changes and upgrade for optimization around the network sites GeneX Assistant software.- Maintenance, analysis of network performance on both cells and sites and generation of reports using Huawei’s Network and Management System U2000.- Troubleshooting and resolution of Radio cells network issues and escalation where necessary.