James Olsen Email & Phone Number

Brisbane, Queensland, Australia

After successfully completing the Telstra 2022 Graduate Program in April 2023, I joined the Explore & Engage team, where I am responsible for improving the UX/UI of the e-commerce side of the Belong website.Key Achievements:- Designed a global search function for the Belong website, empowering customers to resolve issues independently and reducing the volume of calls to our customer service team.- Designed landing and competition pages for Belong’s first corporate partnership with the Sydney Sixers, resulting in 3,742 entries over 8 weeks (exceeding the target of 2,500) and over 14,500 visits.- Implemented UX enhancements in the NBN order journey, including an order overview and additional modem information by analysing website analytics and Hotjar data, to identify opportunities for improving conversion rates.- Reduced complaints by 20%, returns by 50% and increased buying confidence by showcasing expected phone conditions and comprehensive testing information for Belong’s Second Life Devices.- Discovered an unserved customer segment within Belong’s most-used feature, Data Gifting, by undertaking a data-led approach in the discovery process, to better understand and address customer needs.- Adhering to structured design process to streamline our design efforts, while collaborating closely with accessibility and design system teams to guarantee smooth developmentAdditionally, as one of the few First Nation employees at Belong, I helped organised cultural events including NAIDOC & Reconciliation Week activities, The Voice sessions, and lunch & learn workshops (e.g., weaving, dot painting).

Brisbane, Queensland, Australia

Started in February 2022, I was part of the Digital Experience team in Belong, focusing on improving the user experience across NBN and 5G products, as well as enhancing the campaign experience. Key Achievements:- Assisted in the design & user testing of Belong’s Green Choice campaign which resulted in Belong donating $200,000 to two charities- Developed new UI components and collaborated on the design system. - 18% increase conversion rate for nbn by A/B testing the location of the ‘Address Checker’ on the nbn page. - Assisted in designing four A/B tests, to optimise user engagement, with the most successful test resulting in an 18% increase in conversion rate.- Assisted in the user testing and design of Belong’s 5G products which resulted in new vertically stacked plan cards.- Explored and conceptually redesigned the entire NBN ordering process.

Darwin, Australia

Sole trader side business, I have been contracted to do work for companies and organisations such as Barayamal, Ambrose Business Solutions and Next Tier eSports. - Designed documents such as competitive analysis and presentations.- Designed marketing material such as promotional videos, tournament posters and streaming material for events.

Melbourne, Australia

Hitnet brings information and services to the hardest to reach people in the world.- Website development and management using Squarespace.- Consultant on Hitnet's mobile app with ThoughtWorks - Designed graphics and content for Hitnet’s Community Hubs- Creating web content for new Mobile Hubs- Designed annual reports, posters, and banners.

CareerTrackers is a national non-profit organisation that creates internship opportunities for Aboriginal and Torres Strait Islander university students. Our goal is to increase the representation of Indigenous Australians in professional private sector employment.

Brisbane, Queensland, Australia

Started interning at Bank of Queensland (BOQ) through the CareerTrackers Indigenous Internship Program and have completed 5 internships there. During my time I worked on projects that were related to my studies.Key Achievements:- Helped develop internal marketing campaign with the aim to enhance BOQs connection to customers- Designed the mobile UX and UI for a fintech start-up called Hip Money - Built the prototype of the Hip Money which that shown to the BOQ Executives and received exceptionally well- Website development with WordPress for Hip Money- Delivered a comprehensive website UX and UI audit to help BOQ improve their home lending experience- Market research report on competitors’ websites to help improve the BOQ website - Website migration of the old BOQ site using Adobe Experience Manager- Used Funnelback to improve the SEO and the search feature on the BOQ website

Darwin, Australia

- Worked as a cashier- Delivered good customer service

Darwin, Australia

- Umpired at a state level- Represented NT for umpiring in South Australia in 2012

Bachelor Of Creative Arts And Industries (New Media Design), Web Page, Digital/Multimedia And Information Resources Design

Software Enginering Immersive - Flex Remote, Computer Software Engineering

Highschool, 7-12