James Oursler Email & Phone Number

Glenside, Pa, Us

Newtown, Pennsylvania, United States

Plymouth Meeting, Pennsylvania

• Provide technical support for various network environments and services• Provide technical support for internal network environment.• Manage and maintain customer environments remotely• Provide tier 2 support for customer reported issues or requests• Updating and reviewing customer documentation• Monitoring and reporting of various environments • On-board new customers and provide initial recommendations to improve network environment• Participate in regularly scheduled support update meetings with colleagues and assigned customers• Perform scheduled OS upgrades of networking equipment including routers, switches, and firewalls• Perform moves, adds, changes and deletions on customer Cisco Voice over IP systems

Greater Philadelphia Area

Allocated resources for disaster recovery tests and disasters for customers across North American facilities.Collaborated with customers to gather technical requirements for disaster recovery tests and disasters.Optimized technical resources for disaster recovery tests and disasters for Network, Workgroup, SUN & HP hardware platforms and DASD based on customer contracts.Filled resource requests submitted by the technical operations team within the 4 week test preparation cycle.Published hardware recovery configurations to the technical operations team for disaster recovery tests and disasters.Ensured revenue for use of non-contracted resources through the company Revenue Assurance process.Managed Network hardware, circuits, Workgroup, Sun & HP platform inventory in proprietary scheduling system.

Greater Philadelphia Area

Daily implementation and support of client LAN/WAN solutions for disaster recovery (DR)exercises and/or disastersLead troubleshooting efforts to problem resolution for infrastructure hardware and layer 1, 2, and3 connectivity issuesPerform LAN/WAN troubleshooting using Fluke Network Assistant LAN analyzers, WireShark andFiredberd WAN analyzersGather network information/requirements from clients' networking staff for DR exercisesAllocate and request network equipment and servicesDraw network diagrams for customer DR solutions using Microsoft VisioMaintain status reports of network requirements and issues during DR exercises and/or disastersImplement and troubleshoot voice recovery solutions using Nortel Call Pilot, Contact CenterManager software and Nortel Option 81 PBXConnected DTE and DCE devices using Telenex WAN Matrix SwitchCross-train coworkers on Nortel Call Center disaster recovery productDevelop standard operating procedures for network hardware

B.S, Electrical Engineering

Education record