James P. Email and Phone Number

I currently work in the Release Management team which is responsible for ensuring the necessary final verifications on press releases and ratings are completed before publishing this information to both the Moody's website and to the wider market. Working in a team to support the different lines of business as well as the Communications team globally in disseminating this information, whilst ensuring compliance with global regulatory requirements and that internal control processes are followed.Release press releases in timely manner after necessary verification, which contains ratings data and necessary disclosures, announcement, research-related press releases in timely manner and necessary verification. Review data and research updates, publishing ratings, research and press release templates and disclosures consistent with regulatory requirements, internal policies and guidelines for designated LOB support.Monitoring designated mailboxes to ensure timely and effective handling of internal and external client requests.Organising work to meet deadlines and time sensitive requests/projects.Facilitating resolution to technical issues and or more complex external inquiries with supervision by Senior Staffs.Tracking and monitor tasks and discrepancies.Ensuring quality of dissemination of research and thereby containing errors in ratings publication.Demonstrates the ability to deal professionally with clients. Delivers high level of service.Ensuring quality of dissemination of research and thereby containing errors in ratings publication.Promptly escalates conflicts andinconsistencies between press release and database.Utilising an application called Jira to manage assigned cases, focusing on updating and correcting press release issues that were overlooked by the review team. Developing and managing plans and assigning reviewers to projects received from external issuers, ensuring adequate support and coverage to facilitate press releases.

This role requires me to support the AOC UK Talent Acquisition team who are servicing expatriate recruitment mandates for the mother company Saudi Aramco. Duties & Responsibilities• Support Team leader with administrative support.• I assist the recruitment team by receiving external and in house contractor’s invoices from our suppliers ensuring the arrangement of purchase orders are created and the payment of invoices are processed by finance monthly. • Manage candidate expense processing.• Provide analytics and reporting support to the recruitment team.• Sap S4Hana system user• Currently Creating service entry sheets, purchase orders, release purchase orders. • Managing invoices from suppliers we work with while maintaining records of the invoices and payments. • Liaising with suppliers and the finance team to ensure the invoices are processed and paid in a timely manner. • At times ensure the collection of candidate documentation.• Update systems utilising the Success Factors platform.• May Assist with candidate offer preparation.• May Assist with Onboarding of new IHC & STE candidates when needed. Sap Success Factors- update start dates and end dates of contractors in the system as well as aligning contractors to their associated departments and supervisors.

· Daily interaction with Recruiters, Candidates, Managers and Vendors.· Taking direct candidates through the onboarding/vetting processes.· Make sure vendors are carrying out the vetting for their candidates and· collating the correct information from them.· Updating spreadsheets and applications for the purposes of keeping information up to date.· Helping with Legal & Compliance with inter-transfers and leavers.· Generally helping towards process improvement.

Working as a Talent Onboarding Administrator for Reed with CACIB

Performing a risk assessment on new personal account applicants.· Obtaining information and supporting documentation to complete KYC due diligence.· Performing due diligence on customer documentation using internal and external sources (such as CIFAS and SIRA).· Understanding and overseeing the identification of high-risk applications (including PEPs and Sanction matches).· Identifying trends and unusual activity where appropriate.· Working to a high standard, meeting strict timeframes.· Knowledge and experience of the regulatory requirements of KYC.· Experience in reviewing identification documents.· Understanding of CIFAS and SIRA.· Ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding.● Constantly review potential watchlist matches to keep up to date and implement any changes within the onboarding procedure● Investigating duplicate accounts, merging or closing when necessary● Resolve and close Zendesk tickets within SLA, relating to customer onboarding/account closure requests.

Responsible for answering incoming calls from GS Bank customers and prospects providing product information, account opening services as well as account maintenance.Builds rapport with our customers to resolve service issues and customer questions.Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures.Responsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, funds transfer, exception processing, correspondence and complaint monitoring and response.Ensures all accounts in assigned lists are managed accurately and timely.Documents all service efforts for each assigned account in accordance with established procedures and compliance policies.Recognises that quality is measured through call recordings and case auditing.Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers.Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards.Completes ongoing compliance and remedial training as scheduled.Has an understanding of Operational Risks.Pro-actively identifies any new issues or risks.Participates in projects to drive operational excellence.Experience with Lexus nexus and onboarding.