James P. Hess, Phd Email and Phone Number
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A leader with proven experience and success in overall Leadership and Development planning, assessment, delivery, and performance metric development through aligning training strategy and operations with the achievement of organizational needs and goals. Demonstrated success in talent assessment, hiring, and coaching leading to highly competent and knowledgeable teams prepared to meet all objectives and goals. Additional attributes include certified consultative sales trainer, certified coach, successful leader of teams from 3 to 50, contact center operations and millennial expertI am currently an Associate Professor, Faculty Lead in the College of Business at DeVry University and Keller Graduate School of Management. Specialties include management, marketing, leadership and organizational development, critical thinking and problem solving, global business, and HR training and development. Specialties: Millennial (Gen Y) expert, sales and sales management training, indirect channel, strategic planning, marketing, coaching, college educator, adult education, making the complex simple, problem solver, results, business acumen, and leadership.
Devry University & Keller Graduate School Of Management
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Professor And Faculty ChairDevry University & Keller Graduate School Of ManagementBrentwood, Tn, Us
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Professor & Faculty ChairDevry University & Keller Graduate School Of Management Oct 2017 - PresentSoutheast Group
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Faculty Chair For Teaching & LearningDevry University & Keller Graduate School Of Management Sep 2016 - PresentMid-West GroupResponsible for supporting, training, mentoring, evaluating, and managing 160+ visiting professors in the Mid-West group spanning Alabama, Tennessee, Mississippi, Kentucky, and Ohio. Other concentrations include New Student Orientation, student engagement and retention, and awards and recognition.
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Associate Professor-Bm & Eis & HsDevry University'S Keller Graduate School Of Management Jan 2013 - PresentGreater Nashville Area, TnFull time faculty member in the College of Business Administration teaching undergraduates as well as graduate students in accelerated 8 week sessions utilizing a blended education model featuring the best of face-to-face and online learning opportunities and challenges. Member of the Sigma Beta Delta International Honor Society for Business, Management and Administration. Courses taught include: Organizational Development & Leadership (graduate), Marketing Principles (graduate), Leadership in the 21st Century, Organizational Behavior, HR Training & Development, Principles of Management, Graduate Capstone, Critical Thinking, Marketing, Customer Relations, and Understanding Business (undergraduate). Student satisfaction scores are 3.83 out of 4.0 overall.
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Adjunct Business Faculty - School Of BusinessBelmont University Jan 2007 - May 2016Greater Nashville Area, TnDesigned and delivered realistic business communications education to undergraduate students by shared my experiences in the business environment . Attained 88% highly satisfied/satisfied student satisfaction scores as an average over three classes.Designed and delivered Principles of Managment curriculum for (2) Junior level undergraduate classes in the Spring of 2013, Fall 2013 andFall 2014. Designed and delivered Organizational Development curriculum for Senior level undergraduate class in Spring of 2014 and Spring of 2016. -
Director, Training & Organizational DevelopmentComdata Nov 2007 - Aug 2012Brentwood, TnWe produced training Comdata Sales team consisting of 120 associates in multiple locations around the country as well as for Comdata business partners in the U.S. and Canada. In addition we produced and delivered sales training for all Comdata Operations groups including call center and customer care associates. Accomplishments include:• 1697 full time associates completed 9378 hours of training in 2011. This is a 125% increase in the number of completed hours over 2010 and a 305% increase in the number of completed hours of training since 2009, resulting in a record sales year and double digit growth revenue growth of 12.3%. Ninety percent of all training curriculums are developed in-house. • Selected as a Golden Torch Award recipient by the Middle Tennessee chapter of ASTD in 2009 and 2010 for outstanding training and development innovations. • Lead the development team for the creation of our Comdata Knowledge portal. The portal was expanded from a concept of a half page of content to over 15 pages of important product information, sales Battle Cards, release up dates, and implementation schedules resulting in a more informed and efficient sales force. • Completed training to become a Certified Integrity Coach resulting in the implementation of a leadership development training program for VP and above population resulting in a 4 point upward move in employee satisfaction with the VP population.• Developed and managed an annual department budget of $750,000 consistently running under budget• Selected for Comdata Champion Award in 2010 for cross-selling activities -
Adjunct Business Instructor - Labry School Of BusinessCumberland University Sep 2006 - May 2007Lebanon, TennesseeDesigned and delivered a realistic business communication education for undergraduate students by sharing my buisness experience throughout the course. through Business Communications curriculum. Designed and delivered instruction in a graduate Corporate Finance course for an online, asynchronous environment.Student satisfaction scores were 87% highly satisfied to satisfied. -
Adjunct Business InstructorBethel University Jan 2004 - Jun 2006Greater Nashville Area, TnDelivered dynamic business education for adult learners in a varity of class offerings including: Issues in Management, Managing Human Behavior, Issues in Marketing, Personal Finance, Business, Government & the International Economy. Student satisfaction scores averaged 91% highly satisfied/satisfied. -
Chair, School Of Business & General StudiesItt Technical Institute Jan 2004 - May 2006Greater Nashville Area, TnSupported 800+-student body engaged in general education classes as well as a business curriculum through a traditional classroom format, blended format, and/or strict on-line format. Supervised 12 -18 full time and adjunct instructors, and continued personal teaching load. -
Senior ManagerLucent Technologies Oct 1995 - 2001Brentwood, TnDeveloped first ever indirect channel Product & Sales Training university that was inclusive of all direct and indirect channel sales resources participating in a 3-day, 9 course training camp. Accomplishments included:• 22.8% increase in dealer sales of Lucent Technologies telephone equipment for the year.• 11.7% increase in agent/contractor sales revenue of telephone equipment for the year.• Increased understanding and morale of the total sales force regarding the roles of the direct and indirect sales channels accomplished through social activities and leadership seminars from top branch leaders Director, Regional National Account Business Development 12–person team, which coordinated efforts among remote technical support, logistics, and field service departments to achieve outstanding customer satisfaction and consistently meet revenue goals of $95M+ annually. Accomplishments include: • Lucent’s highest customer loyalty score in five years my group of 15 national accounts, • The attainment of Achievers Club recognition (125%+ of annual objective achieved). -
Senior ManagerAt&T Feb 1988 - Sep 1995Brentwood, TnContact Center & back office group of 54 associates in a union environment. Accomplishments include:• Implemented new outbound customer contact group producing 50% of total revenue of 2-4 telephone station market and leading to entire group producing 28% of branch revenue.• The attainment of Achievers Club recognition (125%+ of annual objective achieved). Other successful career assignments included: Senior Account Executive, Regional Sales Manager, Market Analyst, and National Account Manager for Bell South. Accomplishments include: • The attainment of Achievers Club recognition (125%+ of annual objective achieved) in three disciplines: Senior account executive, Regional Sales management, & Market Analyst
James P. Hess, Phd Skills
James P. Hess, Phd Education Details
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Business Administration
Frequently Asked Questions about James P. Hess, Phd
What company does James P. Hess, Phd work for?
James P. Hess, Phd works for Devry University & Keller Graduate School Of Management
What is James P. Hess, Phd's role at the current company?
James P. Hess, Phd's current role is Professor and Faculty Chair.
What is James P. Hess, Phd's email address?
James P. Hess, Phd's email address is jh****@****ata.com
What is James P. Hess, Phd's direct phone number?
James P. Hess, Phd's direct phone number is (615)-370*****
What schools did James P. Hess, Phd attend?
James P. Hess, Phd attended Northcentral University, The University Of Tennessee At Chattanooga, University Of Tennessee-Knoxville - College Of Business Administration.
What are some of James P. Hess, Phd's interests?
James P. Hess, Phd has interest in Leadership, Millennials, Children, Human Rights, Economic Empowerment, Politics, Research, Education, Critical Thinking, Organizational Development.
What skills is James P. Hess, Phd known for?
James P. Hess, Phd has skills like Organizational Development, Strategic Planning, Leadership, Management, Training, Sales Management, Curriculum Design, Sales, Team Building, Leadership Development, Teaching, Strategy.
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