Experienced Technical Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Technical Operations, Clerical Skills, SQL, Crisis Management, and Leadership abilities. Strong information technology professional with an unmatched work ethic and desire for personal growth.
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Operations ManagerItcs-Webclock Jun 2021 - PresentFlorida, United States• Manage Policy & Procedures for Multiple Departments• Maintain Executive Customer & Vendor Relations• Lead Hiring Process for All New Staff• Project Manage Small & Large Scope Efforts• Coordinate & Lead Internal & External Auditing• Additional Duties as Described in Team Lead Role -
Technical Support Team LeadItcs-Webclock Mar 2020 - PresentOrlando, Florida Area• Supervise Staff for Quality and Procedure Adherence• Contribute to Process & Procedure Development• Implement & Measure Process Improvements• Propose Creative Solutions to Meet Customer Needs• Scope & Develop Custom Work Proposals• Additional Duties as Described in Level 2 Role
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Technical Analyst Level 2Itcs-Webclock Aug 2018 - PresentOrlando, Florida Area• Create Technical Documentation for Training Purposes• Troubleshoot Various Hardware & Software Applications• Utilize SQL to Cross-Reference Analytical Data & Compile Informational Reports• Gather Client Feedback for Product Improvement• Utilize Leadership Skills to Conduct Implementation & Support Meetings• Maintain Relations with a Multitude of Clients at an Executive Level• Execute Business Office Skills to Assist in Various Work Efforts• Train Employees in Technical Support
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911 OperatorSeminole County Sheriff'S Office Dec 2014 - Aug 2018Sanford, Fl• Processed Emergency & Non-Emergency Calls Quickly and Efficiently• De-Escalated and Managed Life-Threatening Crisis Situations• Accurately Documented & Communicated Live Updates for Life Safety• Provided Instruction & Guidance on Legal Processes• Utilized Leadership Skills to Train & Nurture New-Hires• Filed Reports on Civil Disputes• Utilized Various Databases to Cross-Reference Analytical Data -
Deli AssociatePublix Super Markets Aug 2014 - Oct 2016Longwood, Fl• Cooked & Prepared various Food Items• Cleaned & Maintained various Kitchen Appliances and Tools• Maintained Inventory Count• Stocked & Organized Product Displays• Utilized Time Management & Multitasking Skills -
Fire/Security Alarm TechnicianHle Systems Jun 2012 - Mar 2014Orlando, Florida Area• Prepared Job Estimates• Executed Wire Runs• Installed Piping & support structures• Installed, Maintained, Inspected Fire Alarm Systems• Installed & Maintained Perimeter Monitoring Security Systems• Installed & Maintained Camera Networks• Maintained miscellaneous Electrical & Mechanical systems
James West Education Details
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Mechanical Engineering -
Deltona High SchoolHigh School Diploma
Frequently Asked Questions about James West
What company does James West work for?
James West works for Itcs-Webclock
What is James West's role at the current company?
James West's current role is Operations Manager.
What schools did James West attend?
James West attended Seminole State College Of Florida, Deltona High School.
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James West
Cleburne, Tx -
James West
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James West
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James West
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