James Padden Email & Phone Number

Worcestershire, England, United Kingdom

Manages and delivers global onboarding projects of our Synergy Sports software products for diverse clientele across the world within the sports of Basketball, Field Hockey, Handball and Volleyball.Key responsibilities include:> SME for our Synergy Sports products, providing product demonstrations to all new clientele ensuring they are efficient in their use and utilising the products to their full potential.> Collaborating with internal product and engineering teams… Show more Manages and delivers global onboarding projects of our Synergy Sports software products for diverse clientele across the world within the sports of Basketball, Field Hockey, Handball and Volleyball.Key responsibilities include:> SME for our Synergy Sports products, providing product demonstrations to all new clientele ensuring they are efficient in their use and utilising the products to their full potential.> Collaborating with internal product and engineering teams to escalate and document any product defects or enhancement requests to ensure client product satisfaction is maintained.> Serving as an ongoing point of contact for these clients providing level 3 technical support for our products, which includes a competition management system, embedded website widgets to display data, overlay graphics for broadcast productions and a data collection tool used in venue by scouts. Show less

Worcestershire, England, United Kingdom

Oversaw the health and performance of a suite of hardware and software products, including the Play-Cricket Scorer app, Play-Cricket Live app, Countdown Cricket app, and the FrogBox camera system. Played a crucial role in fostering strong, lasting relationships with key clients across Sportradar's cricket products. Key responsibilities included:> Acting as the lead for all client communications, ensuring satisfaction and maintaining healthy client relationships.>… Show more Oversaw the health and performance of a suite of hardware and software products, including the Play-Cricket Scorer app, Play-Cricket Live app, Countdown Cricket app, and the FrogBox camera system. Played a crucial role in fostering strong, lasting relationships with key clients across Sportradar's cricket products. Key responsibilities included:> Acting as the lead for all client communications, ensuring satisfaction and maintaining healthy client relationships.> Managing the performance and optimisation of multiple products, ensuring they met the high standards expected by our customer base.> Conducting annual product customer satisfaction reviews, providing essential feedback to shape the product roadmap and prioritise enhancements.> Collaborating with internal teams to escalate and track product defects, feature requests, and enhancements, improving the overall user experience.> Leading the rollout of new products and features across the UK and EU markets, ensuring seamless integration and adoption within the customer base.Achievements included:> Consistently achieving CSAT scores of 92%> Customer retention rates of over 90% YoY> Contract/partnership renewals by key clients Show less

Worcestershire, England, United Kingdom

Led the launch of FrogBox, a pioneering live streaming product for cricket, into the UK/EU market. Solely responsible for building and managing the customer service operations, ensuring a seamless and positive experience for all users.Key responsibilities included:> Designing and executing an insightful onboarding process for all new customers, empowering them to maximise the product’s potential from day one.> Recruiting and managing a talented customer success team… Show more Led the launch of FrogBox, a pioneering live streaming product for cricket, into the UK/EU market. Solely responsible for building and managing the customer service operations, ensuring a seamless and positive experience for all users.Key responsibilities included:> Designing and executing an insightful onboarding process for all new customers, empowering them to maximise the product’s potential from day one.> Recruiting and managing a talented customer success team, strategically rostering them to oversee match day video operations.> Leading the UK match day control room, where my team monitored and ensured the smooth operation of live video services for FrogBox users.> Developing and implementing operational processes that scaled efficiently as product demand and market presence grew.> Accountable for the overall customer experience of all UK/EU FrogBox users, consistently achieving a customer satisfaction rate of over 92% year over year in the product’s early market years.My leadership helped establish FrogBox as a key player in the sports tech market, ensuring that customers received top-tier support and video services from launch through growth stages. Show less

Worldwide

In addition to my responsibilities below, as a senior member of the Hawk-Eye cricket department, I:> Led on high profile tours, solidifying the key existing relationships with clients and stakeholders alike, representing the brand of Hawk-Eye Cricket.> Was commercially aware in a fast-paced, innovative environment recognising opportunities for new business and upselling of existing contracts.> Was involved in product development, tested software functionality and… Show more In addition to my responsibilities below, as a senior member of the Hawk-Eye cricket department, I:> Led on high profile tours, solidifying the key existing relationships with clients and stakeholders alike, representing the brand of Hawk-Eye Cricket.> Was commercially aware in a fast-paced, innovative environment recognising opportunities for new business and upselling of existing contracts.> Was involved in product development, tested software functionality and collaborated with management as to how to improve bespoke systems based on both internal and client feedback.> Assisted the Creative Lead in driving new innovations and technologies within Cricket.> Provided remote support to on-site creative employees to troubleshoot and solve any hardware and software problems.> Produced graphical content for all live broadcasts that Hawk-Eye cricket were involved in.> Liaised with international team analysts from ECB, NZC, BCCI and CA providing data to assist with their analytics.> Taught and mentored new employees to upskill them as quickly as possible so they were fully prepared to operate confidently alone.> Balanced my on-site duties with additional projects to help improve the efficiency of creative operations. Show less

Worldwide

> Responsible for setting up and operating the Hawk-Eye ball tracking system at international cricketing events around the world, forming an integral part of large-scale live broadcasts, most notably at the Indian Premier League (IPL) and Cricket World Cup 2019. > Provided and oversaw the output of market leading officiating technology that has changed the way cricket is played.> Led the on-site delivery of the Hawk-Eye creative content by enhancing live TV broadcasts with… Show more > Responsible for setting up and operating the Hawk-Eye ball tracking system at international cricketing events around the world, forming an integral part of large-scale live broadcasts, most notably at the Indian Premier League (IPL) and Cricket World Cup 2019. > Provided and oversaw the output of market leading officiating technology that has changed the way cricket is played.> Led the on-site delivery of the Hawk-Eye creative content by enhancing live TV broadcasts with analytical applications of ball tracking data and UltraMotion footage. > Worked closely with a number of key stakeholders, including renowned commentators, producers and directors, developing robust client relationships along the way to provide the high standard of analytical content that clients like Sky, SuperSport and Star Sports expect. Show less

Droitwich, Worcestershire

• Provided support to the managing director of a small commercial vehicle dealership• Management of companies advertising and marketing strategies, including website administration and updating external magazine adverts.• Set up the company on various social media platforms (Facebook, Twitter, LinkedIn), introducing a contemporary approach to the operation of the business• Arranged new external signage on the property with company’s new logo and branding• Completed three sales… Show more • Provided support to the managing director of a small commercial vehicle dealership• Management of companies advertising and marketing strategies, including website administration and updating external magazine adverts.• Set up the company on various social media platforms (Facebook, Twitter, LinkedIn), introducing a contemporary approach to the operation of the business• Arranged new external signage on the property with company’s new logo and branding• Completed three sales in first week of active selling – responded to initial inquiries either online or on the phone, developed repertoire with the customer through a confident and personable approach. Show less

Tewkesbury, United Kingdom

• Responsible for managing many of the company’s highest value Client accounts• Developed enduring Client relationships through the provision of outstanding service and attention: - Exceeded annual customer service score target (80%) by 8% - Achieved a return rate of 85% for our customer service questionnaire, exceeding my target by 18% • Individual tour budget management – ensured all tours increased in profitability from point of sale… Show more • Responsible for managing many of the company’s highest value Client accounts• Developed enduring Client relationships through the provision of outstanding service and attention: - Exceeded annual customer service score target (80%) by 8% - Achieved a return rate of 85% for our customer service questionnaire, exceeding my target by 18% • Individual tour budget management – ensured all tours increased in profitability from point of sale, contributing to department exceeding our annual GP target by 10%. Achieved this by: - Generating further revenue through targeted upselling of ancillary sales - Negotiating on rates with international suppliers to drive costs as low as possible• Coordinated the team and staff accommodation and transport logistics of a large international hockey tournament, delivering an overall profit for the event that exceeded the budgeted profit by 40%.• Construction of bespoke, innovative tour itineraries and event schedules to several worldwide destinations including Europe, North America and the Caribbean• Produced financial reconciliations and post tour financial reports• Responsible for the issuing and settlement of client and supplier invoices, confirming they are within budget• Managed high workloads within time sensitive deadlines, never compromising on quality of work• Responsible for confirming all suppliers have a valid health and safety audit. Show less

Worcester, United Kingdom

• Supported the business development department in tendering for new and existing contracts with a specific focus on the written submission of documents to local authority Clients who were outsourcing their leisure, cultural, heritage or theatrical facilities in line with OJEU regulations• Included the identification and dissemination of key Client objectives and commercial outcomes for the specified project and reflecting this in bespoke written bid submissions• Wrote bespoke… Show more • Supported the business development department in tendering for new and existing contracts with a specific focus on the written submission of documents to local authority Clients who were outsourcing their leisure, cultural, heritage or theatrical facilities in line with OJEU regulations• Included the identification and dissemination of key Client objectives and commercial outcomes for the specified project and reflecting this in bespoke written bid submissions• Wrote bespoke qualitative and quantitative method statements and oversaw the completion of PQQs, Soft Market Tests and submitted expressions of interest• Completed various research projects into new business opportunities including the operational management of other local authority owned facilities e.g. theatres• Responsible for liaising with local authority clients over all issues relating to bid submissions. Show less

Solihull

As a sports development officer it was my job to establish and retain working partnerships with a number of organisations. I was responsible for liaising with the local authority (Solihull Metropolitan Borough Council), National Governing Bodies (ASA, England Squash and Racketball etc), local schools and community clubs to ensure there were opportunities in sport and leisure for all within our facilities both through innovative programming and engaging brands.

Bachelor’S Degree, Sport And Exercise Science (Industrial), 2:1

Activities and Societies: Cricket

A Levels, A*, B, B

Activities and Societies: Worcester Warriors AASE Scheme

11 Gcse'S A* - A

Activities and Societies: 1st Team Rugby, Football and Cricket captain