James Pagano Email and Phone Number

- Devised and orchestrated innovative tracking tools and mechanisms across North America, resulting in a 30% year-over-year improvement in both productivity and quality. This initiative yielded savings of approximately $450,000 in variable costs.- Spearheaded the execution of annual inventory audits across 3 fulfillment centers and 3 subsidiary marketplaces, overseeing $20M worth of products to ensure strict compliance with Government and IRS regulations.- Engineered weekly audit… Show more - Devised and orchestrated innovative tracking tools and mechanisms across North America, resulting in a 30% year-over-year improvement in both productivity and quality. This initiative yielded savings of approximately $450,000 in variable costs.- Spearheaded the execution of annual inventory audits across 3 fulfillment centers and 3 subsidiary marketplaces, overseeing $20M worth of products to ensure strict compliance with Government and IRS regulations.- Engineered weekly audit protocols to systematically monitor and authenticate quality placement, achieving 14.3% reduction and generating annual savings of $125,000.- Guided an international assignment in Malaysia, conceptualized and implemented a comprehensive store performance tracker for AEON. This solution effectively tracked hours worked and throughput, empowering strategic decision-making.- Pioneered the development of an insightful SQL dashboard to meticulously monitor cross-dock inventory accuracy. This endeavor resulted in a 99.8% accuracy rate, marking a substantial 4.2% improvement. Show less

- Developed a slotting optimization tool enhancing pick throughput by 8% through strategic floor balance adjustments prior to pick releases.- Led QA team in comprehensive product ship testing, contributing to a 6%-8% reduction in product damage rates and maximizing margins through data-driven cost-effective methods- Constructed several dashboards to analyze and uncover underlying causes of quality-related challenges throughout the day. This strategic approach contributed to a 50%… Show more - Developed a slotting optimization tool enhancing pick throughput by 8% through strategic floor balance adjustments prior to pick releases.- Led QA team in comprehensive product ship testing, contributing to a 6%-8% reduction in product damage rates and maximizing margins through data-driven cost-effective methods- Constructed several dashboards to analyze and uncover underlying causes of quality-related challenges throughout the day. This strategic approach contributed to a 50% year-over-year reduction in total quarantine shipments.- Revamped the sample process structure after addressing recurring CS complaint tickets related to missing products. Evaluated packer productivity, projected throughput gains, and downstream systemic impacts. Implementation of these changes resulted in a remarkable 75% drop in sample-related tickets, a 5% boost in overall throughput, and annual labor cost savings of $80,000.- Innovated a daily rates tracker to monitor team performance, enabling targeted coaching for associates with lower performance. Additionally, analyzed key ticket categories affecting FCs, which led to a comprehensive dashboard adopted by all FCs. This initiative facilitated feedback delivery to associates, culminating in a substantial 50% weekly ticket reduction. Show less

- Demonstrated leadership by spearheading a comprehensive series of assimilation activities and classes, resulting in a substantial decrease of the shift turnover rate by 4%- Recognized for exceptional mentorship and guidance, successfully promoting 4 Process Assistants to Area Managers, 6 Area Manager IV to Area Manager V and facilitating the progression of 2 Area Managers to Operations Managers.- Managed a dynamic team of 5 salary managers and 350 associates, effectively processing… Show more - Demonstrated leadership by spearheading a comprehensive series of assimilation activities and classes, resulting in a substantial decrease of the shift turnover rate by 4%- Recognized for exceptional mentorship and guidance, successfully promoting 4 Process Assistants to Area Managers, 6 Area Manager IV to Area Manager V and facilitating the progression of 2 Area Managers to Operations Managers.- Managed a dynamic team of 5 salary managers and 350 associates, effectively processing and shipping over 270,000 units daily during the demanding peak season of 2017.- Pioneered the implementation of a network-wide live quality tracker for pack and sort process paths. This strategic initiative led to a 5% reduction in defect injection, translating to cost savings of $300,000 for the individual site.- Engineered a transformative shift in pack walls configuration, allocating 40% of total volume to priority stations. This tactical adjustment significantly bolstered pack units per hour, thereby reducing cycle time and enhancing the overall walk score.- Championed a 20% surge in sort rates within a span of 6 weeks. This achievement was attributed to the creation and execution of a live re-circulation tracker, subsequently resulting in a 10% reduction. Show less

- Developed and launched outbound drop zones to accurately track and improve virtual and physical inventory in totes decreasing inventory out of location from 50,000 units to 10,000 units- Standardized and created area readiness for Pack and Sort departments- Created a one stop shop with IGraph to help depict issues of different aspects of the daily operation- Standardized the dwelling time process for outbound problem solve- Outbound process trainer for new sites that launched… Show more - Developed and launched outbound drop zones to accurately track and improve virtual and physical inventory in totes decreasing inventory out of location from 50,000 units to 10,000 units- Standardized and created area readiness for Pack and Sort departments- Created a one stop shop with IGraph to help depict issues of different aspects of the daily operation- Standardized the dwelling time process for outbound problem solve- Outbound process trainer for new sites that launched in the north east in 2017 (BDL2 and LGA9) Show less

-Created and implemented a new staffing board for 130 associates which decreased fast starts by 5 minutes- Trained and created a problem solve conditions template for outbound. This tool identified the physical and virtual location where units were dwelling. Reduced overall customer experience misses by 12%- Administered outbound problem solve classes. Retrained 12 Area Managers. Created a certification to ensure classes were value added- Helped create a critical roles matrix for… Show more -Created and implemented a new staffing board for 130 associates which decreased fast starts by 5 minutes- Trained and created a problem solve conditions template for outbound. This tool identified the physical and virtual location where units were dwelling. Reduced overall customer experience misses by 12%- Administered outbound problem solve classes. Retrained 12 Area Managers. Created a certification to ensure classes were value added- Helped create a critical roles matrix for each department and administered problem solve quiz to all existing problem solvers. Retrained anyone who scored below 90% Show less

-Prepared and launched batchy sort department to maximize outbound throughput to ship goal of 500k units per shift-Selected by BWI2 General Manager to standardize AFE problem solve resulting in 70% decrease of problem units-Performed continues improvement project partnering with engineering team which resulted in a 40% increase in giftwrap throughput