James Pair Email & Phone Number

Everywhere

Saving people, souls, animals, and the planet with God's help.

Jacksonville, Florida Area

• Coordinate with internal and client-side cross-functional teams to align efforts for achieving all project milestones
• Create detailed project plans and obtain agreement from stakeholders on all milestone dates
• Manage all project risks and prevent scope creep
• Deliver projects on time and within budget
• Maintain all project documentation in a shared location
• Manage relationship with the client and address any setbacks or escalations

Jacksonville, Florida Area

• Lead multiple projects as the PM when it was needed
• Coordinated meetings with external/internal stakeholders, organized notes and followed up on action items through to completion
• Assist industrial partners with post production setup requests and any required testing
• Integrate or divest industrial partners’ ERP systems with the corporate accounts receivable platform
• Complete due diligence of all company activities related to AR management
• Perform regional licensing checks against customer master files for compliance on statements and dunning

Jacksonville, Florida Area

• Integrate or divest industrial partners’ ERP systems from AR servicing platform
• Complete due diligence of all portfolio activities related to cash application, unidentified cash, on account cash, refunds, rejections, and escheatment
• Review portfolio and determine future state cash processes
• Work with treasury to set up any new bank accounts and lockboxes that will be required
• Test future state setups through multiple wing to wing cash applications scenarios until a satisfactory error rate is obtained
• Ensure compliance with corporate enterprise standards

Jacksonville, Florida Area

• Managed AR for 50M portfolio related to industrial projects and services
• Met or exceeded quarterly industrial targets for delinquency and unclaimed property
• Assisted team leader with special projects and initiatives
• Reviewed all unapplied cash with customers and issued refunds if required
• Identified, logged, and resolved all disputes in a timely manner to resolve delinquency
• Was selected for and worked on multiple system enhancement projects for portfolios in our AR system

Jacksonville, Florida Area

• Worked with paralegals to complete legal packages and review customer history
• Negotiate settlements when possible
• Document bankruptcy treatment
• Review cases for placement with legal
• Review cases for reserve placement

• Managed cross-functional team to assist with the collection of outstanding debts
• Review employee performance and provided annual and quarterly reviews
• Worked with HR to post positions and interview potential candidates
• Worked with employees on corrective actions and performance improvement plans
• Review asset analysts' work to make sure that all assets are reviewed for further action
• Assisted with skiptracing for locating debtors for service

• Located debtors' assets and reviewed with attorneys for further action
• Negotiated lien release settlements to assist with property sales
• Reviewed debtors' records for possible bank and wage garnishments
• Skiptraced debtors to locate them for service
• Reviewed credit reports for potential creditor subpoenas
• Met with debtors on site and via phone to negotiate settlements and payment plans

• Provided tech support for customers to assist with connectivity issues
• Diagnosed driver and setup issues
• Assisted customers with new features and areas of service
• Trained new support technicians
• Beta tested new products and services
• Took escalation calls when lower level technicians couldn't determine the root cause issue