I was hired as a Solutions Consultant in the Professional Services division at Lightspeed. My duties were:- Building Custom Integrations using Middleware- Building Custom Reports using Looker (Business Intelligence)- Best Practice Consultation to Maximise Product Value- Pre-Sales Solution Design with a focus on API and Integrations- Implementation of various projects, including but not limited to Point Of Sale migration & onboarding, custom integrations and inventory management. - Assisting Product and Technology teams with customer feedback, user stories, solution design and troubleshooting.Also at my time at Lightspeed, I became an internal Subject Matter Expert on various things, including:- Product & Industry Knowledge- Integrations- Public API Documentation

I was hired as a Customer Success Manager, and being a small team I was naturally wearing multiple hats at the time. My duties were:- Implementing POS systems in Hospitality Venues (including add ons and third party integrations)- Providing Technical Support via phone and email- Automating Internal Business Processes utilising API Middleware- Designing and Building Bespoke API Integrations for CustomersInnovators Direct was also involved in various start-up software solutions, and I was able to assist with developing the product. Some of the activities I had to complete were:- Scoping Complex Solutions / Feature Sets / API Integrations- Communicating User Stories and Acceptance Criteria to Developers Abroad- Roadmap Prioritisation- Basic User Interface (UI) and User Experience (UX) through Whimsical and Figma

I was promoted into a Head Office Support / Operations management roll - it was a small team of three at the time so I wore many hats. My duties consisted of:- Opening New Restaurants- Payroll & HR- Implementing New Systems / Project Management- Implementing Inventory Control- Technical and Networking Support- Creation of Standard Operating Procedures (SOP)- Data Analysis

I was promoted to a Restaurant Manager in August of 2018, whereby my duties consisted of:- Building Rosters- Waste / Inventory Control- Recruitment- Training- Cash Handling- Meeting KPI's- Change Management

I was hired as a Part-Time Team Member whilst also finishing High School. My duties were:- Serving Customers- Cooking and Preparing Food- Cleaning