James Paramore Email & Phone Number

Sandy Springs, Georgia, United States

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Greater Atlanta Area

Tallahassee, Florida Area

• Vital workstation deployment role during the Windows 8.1 migration throughout the Florida Court Supreme Court and several District Court of Appeals statewide.
• Provide hardware/software support for a court staff of 200 including troubleshooting and equipment maintenance.
• Build, update and maintain several severs based on Server 2008 & 2012 operating systems.
• Testing and benchmarking for Windows 8 migration from Windows VISTA including hardware optimization.
• Provide hardware replacement for equipment failures and/or upgrades.
• Provide interoffice communication via email of all building-wide issues and/or system changes.

Tallahassee, Florida Area

• Responsible for maintaining server backups using Veritas Backup Utility Software.
• Build, update and maintain several severs based on Server 2003 operating system.
• Lead technician for Vista rollout project including configuration and migration from Windows XP.
• Provide hardware and software support for a court staff of 200.
• Provide interoffice communication via email of all court-wide issues and/or system changes.
• Vital workstation deployment role during the Vista migration throughout the Florida Court Supreme Court.

Tallahassee, Florida Area

• Provide Level II (Tier II) technical support for 300 employees of the Information Systems Group at Northwood.
• Log all Level II Helpdesk support calls and services through ticket software known as Service Center.
• Provide backup desktop support for 1900 employees at the Winewood Office complex as needed.
• Responsible for imaging PC’s and creating profiles for new users.
• Software installation for users as needed including updates and patches.
• Hardware replacement for equipment failures and/or upgrades.

Tallahassee, Florida Area

• Logged all Helpdesk support calls and services through ticket software known as Service Center.
• Provided desktop support for ESS division for the Winewood Office complex including telephone support.
• Provide backup desktop support for 1900 employees at the Winewood Office complex as needed.
• Responsible for imaging PC’s and creating profiles for new users.
• Software installation for users as needed including updates and patches.
• Hardware replacement for equipment failures and/or upgrades.

Tallahassee, Florida Area

• Troubleshoot any hardware/software related issues.
• Assist professors/students with laboratory equipment including instruction on connecting laptops and LCD projectors.
• Provide software support to professors/students utilizing laboratory facilities.
• Maintain active inventory log documenting history of all workstations (86) and machine specific problems.

Greater Chicago Area

• Contact various clients within Allstate’s divisions regarding intranet site updates, revisions and creations.
• Microsoft FrontPage as main tool of intranet site creations.
• Adhered to strict company and ADA guidelines during the design and implementation process.
• Provided documentation detailing each individual project upon completion.
• Initiated weekly teleconference with Division Leader, Area Leader and Team Leader detailing status reports of current project or addressing major issues.