James Paramore Email & Phone Number

Sandy Springs, Georgia, United States

Atlanta, Georgia, United States

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Greater Atlanta Area

Tallahassee, Florida Area

• Vital workstation deployment role during the Windows 8.1 migration throughout the Florida Court Supreme Court and several District Court of Appeals statewide.• Provide hardware/software support for a court staff of 200 including troubleshooting and equipment maintenance.• Build, update and maintain several severs based on Server 2008 & 2012 operating systems.• Testing and benchmarking for Windows 8 migration from Windows VISTA including hardware optimization.• Provide hardware replacement for equipment failures and/or upgrades.• Provide interoffice communication via email of all building-wide issues and/or system changes.• Primary contact for the information systems state-wide helpdesk supporting 5000+ Judges, Judicial staff, Attorneys, and users.• Technical lead for all court provided mobile devices and related technologies (Active Sync, iOS, Android).• Lead administrator of VOIP telephone system within the Supreme Court building and annex.• Perform administration duties using Active Directory.• Maintain and update position protocol and procedures as needed.• Documentation for equipment inventory, hardware/software license information and warranty status.• Responsible for new user setup including assigning appropriate rights, permissions and initial pc configuration.• Adhere to computer and Active Directory lockdown protocol when a user terminates to maintain data integrity and organizational security.• Report regularly to IT Operations manager and the CIO as needed.

Tallahassee, Florida Area

• Responsible for maintaining server backups using Veritas Backup Utility Software.• Build, update and maintain several severs based on Server 2003 operating system.• Lead technician for Vista rollout project including configuration and migration from Windows XP.• Provide hardware and software support for a court staff of 200.• Provide interoffice communication via email of all court-wide issues and/or system changes.• Vital workstation deployment role during the Vista migration throughout the Florida Court Supreme Court.• Technical lead for all court provided mobile devices (Windows CE, Windows Mobile, Palm, Blackberry).• Back-up administrator of VOIP telephone system within the Supreme Court building and annex.• Perform user administration duties using Active Directory.• Responsible for new user setup including assigning appropriate rights, permissions and initial pc configuration.• Follow pc lockdown protocol when user terminates to maintain data integrity and organizational security.• Report regularly to IT Operations manager and the CIO as needed.

Tallahassee, Florida Area

• Provide Level II (Tier II) technical support for 300 employees of the Information Systems Group at Northwood.• Log all Level II Helpdesk support calls and services through ticket software known as Service Center.• Provide backup desktop support for 1900 employees at the Winewood Office complex as needed.• Responsible for imaging PC’s and creating profiles for new users.• Software installation for users as needed including updates and patches.• Hardware replacement for equipment failures and/or upgrades.• Routinely check PC’s for security violations regarding unauthorized software installations.• Government standard data erasure and data retrieval methods.• Perform LAN administrative duties utilizing Novell NetWare Administrator.• Resolve connectivity issues including DNS.• Testing of surplus equipment for redeployment, donation or discard.

Tallahassee, Florida Area

• Logged all Helpdesk support calls and services through ticket software known as Service Center.• Provided desktop support for ESS division for the Winewood Office complex including telephone support.• Provide backup desktop support for 1900 employees at the Winewood Office complex as needed.• Responsible for imaging PC’s and creating profiles for new users.• Software installation for users as needed including updates and patches.• Hardware replacement for equipment failures and/or upgrades.• Routinely check PC’s for security violations regarding unauthorized software installations.• Submitted IRR’s (Information Resource Request) for purchasing new computers and network printers.• Government standard data erasure and data retrieval methods.• Perform LAN administrative duties utilizing Novell’s NetWare Administrator.• Resolve connectivity issues including DNS.• Testing of surplus equipment for redeployment, donation or discard.

Tallahassee, Florida Area

• Troubleshoot any hardware/software related issues.• Assist professors/students with laboratory equipment including instruction on connecting laptops and LCD projectors.• Provide software support to professors/students utilizing laboratory facilities.• Maintain active inventory log documenting history of all workstations (86) and machine specific problems.

Greater Chicago Area

• Contact various clients within Allstate’s divisions regarding intranet site updates, revisions and creations.• Microsoft FrontPage as main tool of intranet site creations.• Adhered to strict company and ADA guidelines during the design and implementation process.• Provided documentation detailing each individual project upon completion.• Initiated weekly teleconference with Division Leader, Area Leader and Team Leader detailing status reports of current project or addressing major issues.